Call recording solution for financial institutions
Businesses in wide-ranging industries can benefit from call recording to monitor service quality, improve employee performance, reduce fraud, and resolve disputes.
Some businesses are bound by industry and legal requirements to record calls. Although the regulations for recording and storing interactions within the financial industry vary, call recording has rapidly become a common business tool within the industry. Banks, mutual funds, credit unions, brokerages and other financial service institutions utilize call recording systems to ensure compliance with a wide range of industry and corporate requirements. For example, financial-sector regulations include Sarbanes-Oxley and SEC Rule 17a-4 for publicly traded companies in the United States, Financial Services Authority (FSA) regulations in the United Kingdom, and international security standards for the Payment Card Industry (PCI).
The MiaRec Call Recording and Monitoring solution helps financial institutions provide superior customer service and improve customer loyalty, optimize workforce processes and manage risks.
The MiaRec Call Recording and Monitoring solution ensures compliance with industry regulations and guarantees high reliability.
Benefits of call recording for your financial organization:
Improve customer service: Call recording allows financial services providers constantly monitor service quality and take actions for quality improvement.
Prevent lawsuits: MiaRec helps limit liability by documenting interactions with customers. MiaRec call recording software simplifies incident investigations, eliminating disputes over who said what.
Train staff: The MiaRec call recording system is a powerful training tool, allowing managers to coach employees, using real-life examples and providing immediate feedback.
Increase security: MiaRec can help prevent unauthorized disclosures of confidential information. In case of a verbal security breach, the MiaRec call recording system can help identify the source of the breach.
Comply with PCI-DSS and other industry regulations: MiaRec securely records and stores phone conversations. Call recording can be stopped/resumed when a customer is providing a sensitive data, such as cardholder details.
Top features:
Role-based security: Access to call recordings is restricted to authorized users.
Encryption: Secure Socket Layer (SSL) encryption protects network communication during recording and playback.
File watermarking: MiaRec offers a powerful application to validate the authenticity of any .wav file, ensuring that call recordings remain intact and unaltered.
Audit trail log: MiaRec’s activity tracking system enables full audit logs to determine who has accessed recordings.
Configurable retention policy: Define archiving rules based on your business and compliance needs, and store various types of calls for specific lengths of time.
Find out how MiaRec Call Recording solutions can benefit your company. Contact us today for more information.
