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Voice Analytics

Automatic Data Redaction

Automatically remove sensitive data such as Personal Identifiable Information (PII) and payment card numbers from your transcripts and audio recordings.

Protect Sensitive Customer Data

Remove all Personal Identifiable Information (PII) such as account numbers, social security numbers, dates of birth, and PCI data including payment card numbers and more from your audio files and transcripts.

Improve Productivity & Scale Compliance Workflows

Save your staff valuable time by removing the manual and tedious nature of traditional compliance workflows. Effortlessly censor vulnerable customer data on every instance of PCI and PII discussed between your agents and customers.

Improve Accuracy

Increase accuracy by eliminating the human error and bias associated with manual redaction processes. AI-powered redaction detects context within conversations to ensure various inaccuracies from both human error and transcription can be detected and censored.

Multi-Layered Protection

Redact customer information from both the audio files from your call recordings as well as your transcripts.

What type of information can be redacted?

  • Payment Card Numbers
  • Social Security Numbers
  • Date of Birth
  • Account Numbers
  • And More

 

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How It Works

MiaRec's data redaction engine allows users to create redaction rules that locate. Data is redacted from both transcripts and the associated audio files.

  • Create rules to help redact sensitive information unique to your business needs
  • Browse through recordings and quickly track which calls contain redacted data
  • Search for redacted calls and filter by redaction rule
  • Test rules and expressions for accuracy

MiaRec makes compliance easy with Data Redaction

MiaRec's cloud-based platform is PCI-DSS and HIPAA compliant. Our voice analytics capabilities automatically identifies and removes sensitive information from voice and transcript data, making complying with industry-standard regulations and restrictions a breeze.

Increase your compliance coverage to 100% with MiaRec.

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Learn More About Data Redaction & PCI Compliance

Our Modern Contact Center Blog provides practical tips, tricks, and strategic expert advice on how to keep your contact center compliant, secure, reliable, and efficient while providing the best customer experience possible!

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FAQs

What is PCI DSS?

Payment Card Industry Data Security Standard, better known as PCI DSS is a set of compliance standards mandated by credit card companies to help ensure the security of credit card transactions. PCI DSS guidelines include both operational and technical  standards that businesses are required to follow in order to protect credit card data.

Who needs to comply with PCI DSS?

PCI DSS applies to any business processing credit card payments and/or storing payment card data including call and contact centers.

What is PII?

PII stands for Personal Identifiable Information. Personal identifiable information is is defined as any type of information that permits the identity of an individual to whom that information applies to to be reasonably inferred by either direct or indirect means.

What are some examples of PII?

Examples of Personal Identifiable Information include but are not limited to:

  • A Person's Name
  • Address
  • Social Security Number
  • Date of Birth
  • Phone Number
  • IP Address
  • Biometric Records

What is HIPAA?

HIPAA stands for Health Insurance Portability and Accountability Act. HIPAA governs the privacy of patient health records in the United States.  

Who Needs to Comply with HIPAA?

If your are a business that collects or stores any form of health information, it’s important to make sure it follows HIPAA compliance rules. Call and contact centers who interact with patients or health records would be included.

What is Data Encryption?

Data encryption is the process of translating data into another form, or code, so that only people with access to a secret key (formally called a decryption key or ciphertext) or password can read it. 

Is data encryption itself enough to comply with PCI-DSS standards?

No. According to PCI Compliance standards, particular sensitive information should be removed from the recording and/or transcript completely.

Experience MiaRec

See How Automatic Data Redaction Can Transform Your Organization

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