Automatic Data Redaction Solutions | Audio Redaction Services

Protect Sensitive Customer Data

Remove all Personal Identifiable Information (PII) such as account numbers, social security numbers, dates of birth, and PCI data including payment card numbers and more from your audio files and transcripts.

Improve Productivity & Scale Compliance Workflows

Save your staff valuable time by removing the manual and tedious nature of traditional compliance workflows. Effortlessly censor vulnerable customer data on every instance of PCI and PII discussed between your agents and customers.

Improve Accuracy

Increase accuracy by eliminating the human error and bias associated with manual redaction processes. AI-powered audio redaction services detect context within conversations to ensure various inaccuracies from both human error and transcription can be detected and censored.

How It Works

MiaRec's data redaction is based on cutting-edge Named Entity Recognition (NER) and Machine Learning (ML) technology. Data is redacted from both transcripts and the associated audio files. Each redaction type is clearly labeled in the transcripts for full visibility into what data was redacted.

High Accuracy: Automatically identify and categorize sensitive data elements, including personal identifiable information (PII), such as names, social security numbers, credit card details, addresses, and more. Using Named Entity Recognition (NER) and Machine Learning (ML) trained on thousands of conversations, MiaRec’ AI-based redaction is more accurate than traditional pattern-matching.
No Over-Redaction: The models understand the context of the conversation, so it can predict with high accuracy if these digits belong to a credit card number and must be redacted, or if these digits are customer account numbers, and they are needed to be kept in the recordings. This results in avoiding significantly mis-redaction and over-redaction.
Out-of-the-Box Configuration: The solution requires zero configuration, eliminating the need to set complex rules and spend time on extensive configuration, compared to pattern-matching auto data redaction solution.

MiaRec makes compliance easy with Data Redaction

MiaRec's newly enhanced ML-Based Auto Redaction sets the gold standard for accuracy in the current market landscape. By harnessing the forefront of AI technology, including Named Entity Recognition and Machine Learning, we have achieved an exceptional 99.9 percent accuracy in identifying and eliminating sensitive information from transcripts and call recordings.

Scale and automate your compliance processes with MiaRec Auto Data Redaction capabilities.

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What is PCI DSS?

Payment Card Industry Data Security Standard, better known as PCI DSS is a set of compliance standards mandated by credit card companies to help ensure the security of credit card transactions. PCI DSS guidelines include both operational and technical standards that businesses are required to follow in order to protect credit card data.

Who needs to comply with PCI DSS?

PCI DSS applies to any business processing credit card payments and/or storing payment card data including call and contact centers.

What is PII?

PII stands for Personal Identifiable Information. Personal identifiable information is is defined as any type of information that permits the identity of an individual to whom that information applies to to be reasonably inferred by either direct or indirect means.

What are some examples of PII?

Examples of Personal Identifiable Information include but are not limited to:

A Person's Name
Address
Social Security Number
Date of Birth
Phone Number
IP Address
Biometric Records

What is HIPAA?

HIPAA stands for Health Insurance Portability and Accountability Act. HIPAA governs the privacy of patient health records in the United States.

Who Needs to Comply with HIPAA?

If your are a business that collects or stores any form of health information, it’s important to make sure it follows HIPAA compliance rules. Call and contact centers who interact with patients or health records would be included.

What is Data Encryption?

Data encryption is the process of translating data into another form, or code, so that only people with access to a secret key (formally called a decryption key or ciphertext) or password can read it.

Is data encryption itself enough to comply with PCI-DSS standards?

No. According to PCI Compliance standards, particular sensitive information should be removed from the recording and/or transcript completely.

MiaRec's latest advancement, the enhanced ML-Based Auto Redaction, offers unparalleled accuracy in the current market landscape. By harnessing the cutting-edge capabilities of AI, including Named Entity Recognition and Machine Learning, we have achieved an exceptional accuracy rate of 99.9 percent.

Product

Solution

AI-Based (NER and ML) Auto Data Redaction