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Voice Analytics

Automatic Call Summary

Automatically creates call summaries, providing a structured recap of conversations to streamline and automate agent's workflows

Save time and cost

Reduce Post-Contact Activity Time spent on manually entering the information about the call.

Boost CX

Let your agents focus on delivering top-notch customer service instead of taking time to type during the conversation

Improve Notes Quality

Remove inconsistency and get quality customer insights to make data-driven improvements

High quality automated call summaries

MiaRec Auto Call Summary uses your call transcripts to recap conversations between agent and customer. Automating post-call procedures will save your agents time and energy, freeing them up for more high-value tasks. Meanwhile, the next agent can immediately access the accurate call summary and proceed with any follow-up actions, resolving customer concerns faster.


 

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