Automatic Call Summary
Automatically creates call summaries, providing a structured recap of conversations to streamline and automate agent's workflows
Save time and cost
Reduce the time spent on post-call activity, such as manually entering call notes.
Boost Customer Experience (CX)
Let your agents focus on delivering top-notch customer service instead of taking time to type during the conversation
Improve Notes Quality
Remove inconsistency and get quality customer insights to make data-driven improvements
Flexible Automated Call Summaries and Call Categorization
MiaRec Auto Call Summary uses your call transcripts to recap conversations between agent and customer.
Automating post-call procedures will save your agents time and energy, freeing them up for more high-value tasks.
Meanwhile, the next agent can immediately access the accurate call summary and proceed with any follow-up actions, resolving customer concerns faster.
Generative AI-based MiaRec Call Summary feature offers remarkable flexibility for customizing your summary style. Whether you prefer structured or unstructured summaries or perhaps just Key Facts combined with automatic Call Categorization (Call Type), the choice is yours.
You can effortlessly integrate Call Summaries into your CRM through API or seamlessly incorporate them into your Quality Assurance workflows.
Agents and supervisors have the convenience of adding their own notes to the AI-generated summaries. Whether it's for providing quick agent feedback or outlining a follow-up action plan, this feature seamlessly integrates into your workflow, fostering a powerful collaboration between humans and AI intelligence.
Experience MiaRec's Auto Call Summary Yourself
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