Voice Analytics

Automatic Call Summary

Automatically creates call summaries, providing a structured recap of conversations to streamline and automate agent's workflows

Save time and cost

Reduce Post-Contact Activity Time spent on manually entering the information about the call.

Boost CX

Let your agents focus on delivering top-notch customer service instead of taking time to type during the conversation

Improve Notes Quality

Remove inconsistency and get quality customer insights to make data-driven improvements

High quality automated call summaries

MiaRec Auto Call Summary uses your call transcripts to recap conversations between agent and customer. Automating post-call procedures will save your agents time and energy, freeing them up for more high-value tasks. Meanwhile, the next agent can immediately access the accurate call summary and proceed with any follow-up actions, resolving customer concerns faster.


 

MU_Voice Analytics MacBook Pro with headphones_Voice Analytics Tab with Transcript3

Learn More about Automation with AI-driven tools

Our Modern Contact Center Blog provides practical tips, tricks, and strategic expert advice on how to keep your contact center compliant, secure, reliable, and efficient while providing the best customer experience possible!

Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT
Chatgpt-based call summary

Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT

May 12, 2023 at 3:41 PM 3 min read
MiaRec Now Offers AI-Driven Auto Redaction
Introducing AI-Driven Auto Redaction

MiaRec Now Offers AI-Driven Auto Redaction

January 19, 2023 at 11:42 AM 4 min read
The ROI On Automated Quality Management For Contact Centers [Free Calculator]

The ROI On Automated Quality Management For Contact Centers [Free Calculator]

April 1, 2023 at 12:39 AM 3 min read
Experience MiaRec

See How Automatic Call Summary Can Help Your Organization