MiaRec Workforce Engagement management solutions enable organizations of any size to run their contact centers more efficiently, securely, and compliantly, provide better customer service, and drive Digital Transformation through customer insights.
Contact Center Efficiency & Performance
Contact centers running on MiaRec run more efficiently and provide higher performance because it is incredibly easy and intuitive to use, and it provides advanced features, such as AI-driven Voice Analytics and automatic agent evaluation.
Maximum Security & Compliance
With MiaRec's comprehensive security (e.g., automatic failover Master-Master Server configuration) and advanced compliance features (e.g., PCI-DSS, HIPAA, MiFID II, GDPR compliance), you can sleep soundly knowing you have a partner you can count on 24/7/365.
Best Possible Customer Service
With MiaRec's Workforce Engagement and Voice Analytics platform, you can humanize your contact center data, allowing you to continuously improve customer experiences.
Drive Digital Transformation
With MiaRec, you can humanize your call data into patterns, trends, and topics that are easily understandable for your front-line employees to receive an instant and accurate understanding of your customers' needs and expectations.
See MiaRec In Action!
Schedule a personalized product demonstration today to experience the power of MiaRec. See how our call recording, quality management, and Voice Analytics solutions could transform your organization's customer service operations.