Compatibility
Microsoft Teams
Capture every Microsoft Teams call easily, transparently, and compliantly. You connect to customers and colleagues every day through Microsoft Teams, and those calls need to be recorded and processed. MiaRec makes capturing your Teams-based contact center and back office calls simple with our rigorously tested MS Teams integration.
Capture Any And Every Call
MiaRec records any and every Microsoft Teams call whether it is on-site, remotely, or in hybrid environment
Hear The Customer, Always
Teams recordings are diarized, separating audio from both sides of the call to ensure our analytics understand exactly who says what
Gain Competitive Intelligence
Use MiaRec Topics to extract usable insights about your products and competitors without having to dig
Rapid Deployment
Easy plug-and-play installation and configuration
Take Control
Fully control how you look at interaction recordings according to your unique business requirements with MiaRec Topics
Benefits
- With MiaRec Call Recording for Microsoft Teams integration, calls are automatically captured without any additional actions from agents.
- Because Teams calls feature diarized (split) audio capture, MiaRec can recall both sides of the call separately.
- Calls are being recalled completely. The call audio can be combined with screen captures showing the agents' onscreen activities during the call including application sharing and call metadata which records critical compliance data like time-stamps, caller ID, and more.
- MiaRec connects you to all your Microsoft Teams interaction recordings through a clean web interface allowing you to administrate your recordings across an unlimited number of sites no matter where they exist.
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Why Choose MiaRec for Microsoft Teams?
What's Next?
Experience The Power Of Microsoft Teams & MiaRec In Action!
Schedule a personalized demo today to see firsthand how powerful Microsoft Teams and MiaRec can be together.