Compatibility

Microsoft Teams Integration

Capture every Microsoft Teams call easily, transparently, and compliantly. You connect to customers and colleagues every day through Microsoft Teams, and those calls need to be recorded and processed. MiaRec makes capturing your Teams-based contact center and back office calls simple with our rigorously tested MS Teams integration.

Hear The Customer, Always

Teams recordings are diarized, separating audio from both sides of the call to ensure our analytics understand exactly who says what.

Rapid Deployment

Reduce Time-to-Value with easy plug-and-play installation and configuration allows you to get started in hours, not days or weeks.

Beyond Compliance

Move beyond compliance with a full suite of Automated Quality Management and Voice Analytics tools for deeper insights, increased visibility, and better outcomes.

Benefits

With MiaRec's Microsoft Teams call recording integration, calls are automatically captured without any additional actions from agents.
Because Teams calls feature diarized (split) audio capture, MiaRec can recall both sides of the call separately.
Calls are being recalled completely. The call audio can be combined with screen captures showing the agents' onscreen activities during the call including application sharing and call metadata which records critical compliance data like time-stamps, caller ID, and more.
MiaRec connects you to all your Microsoft Teams interaction recordings through a clean web interface allowing you to administrate your recordings across an unlimited number of sites no matter where they exist.

Product

Solution

Microsoft Teams Integration

Hear The Customer, Always

Rapid Deployment

Beyond Compliance

Benefits

Why Choose MiaRec for Microsoft Teams?

Experience The Power Of Microsoft Teams & MiaRec In Action!

Conversation Intelligence and Auto QA Solutions for Better Business Outcomes