Compatibility

Microsoft Teams

Capture every Microsoft Teams call easily, transparently, and compliantly. You connect to customers and colleagues every day through Microsoft Teams, and those calls need to be recorded and processed. MiaRec makes capturing your Teams-based contact center and back office calls simple with our rigorously tested MS Teams integration.

Capture Any And Every Call

MiaRec records any and every Microsoft Teams call whether it is on-site, remotely, or in hybrid environment

Hear The Customer, Always

Teams recordings are diarized, separating audio from both sides of the call to ensure our analytics understand exactly who says what

Gain Competitive Intelligence

Use MiaRec Topics to extract usable insights about your products and competitors without having to dig

Rapid Deployment

Easy plug-and-play installation and configuration

Take Control

Fully control how you look at interaction recordings according to your unique business requirements with MiaRec Topics

Benefits

With MiaRec Call Recording for Microsoft Teams integration, calls are automatically captured without any additional actions from agents.
Because Teams calls feature diarized (split) audio capture, MiaRec can recall both sides of the call separately.
Calls are being recalled completely. The call audio can be combined with screen captures showing the agents' onscreen activities during the call including application sharing and call metadata which records critical compliance data like time-stamps, caller ID, and more.
MiaRec connects you to all your Microsoft Teams interaction recordings through a clean web interface allowing you to administrate your recordings across an unlimited number of sites no matter where they exist.

See For Yourself

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Solution