MiaRec Advanced Call Center Performance Reporting provides comprehensive and extensive reports to analyze valuable business information and obtain actionable insights into call-center performance and operations.
Report On All KPIs Important To You
Never be in the dark again. With MiaRec Advanced Reporting, you can report on all the contact center key performance indicators (KPIs) that are important to you, such as average call time, the number of calls handled, missed calls, abandoned calls, and calls with specific call duration.
If you are using MiaRec's powerful Voice Analytics, you can run reports on keyword trends, customer sentiment, competitor names spotted, key phrases used, and much more.
Reporting That Adjusts To Your Needs
Reports are fully customizable based on your unique business needs and can be easily shared with key stakeholders for collaboration from anywhere, anytime. Schedule weekly emails or view them on the spot across every user, team, group, phone number, location, department, and much more.
How MiaRec's Advanced Reporting Can Help
Use fully customized reporting to tailor to your unique business requirements and ensure everyone gets the data they need.
Easy & Intuitive To Use
Ad hoc reports are available to save your time and costs. Intuitive web UI requires minimum training time.
Create simple charts and graphs to help users understand and manage complex data.
Manage and share reports with the click of a button. Export to Excel or PDF to enable collaboration.
Easily Scheduled & Delivered
Schedule your reports to run periodically, by day, week, or month, and get them delivered to your e-mail once ready.