MiaRec Screen Recording provides complete visibility into your agent/customer interactions and enables managers to ensure compliance, detect fraud, and prevent unproductive behavior — regardless of the agent's location.
Get The Full Picture On Customer Interactions
With MiaRec Contact Center Screen Recording, you can not only record any agent's desktop activity associated with a recorded phone call, but also play back the call and screen recording that are synchronized to get a complete view of agents’ interactions with customers.
Discourage Distracting Or Non-Compliant Behavior
Contact center compliance, efficiency, and productivity start and end with your agents. MiaRec Screen Recording nurtures better agent compliance as it discourages behaviors that could be compromising (e.g., copying personal information and credit card numbers) and that make agents less productive (e.g., watching cute sloth videos).
Powerful Insights Into Agent Performance
Identify any slowdown or on-screen distractions that cause loss of productivity (e.g., something that takes five clicks could be solved in a simpler, much faster way). In addition, you can train new agents faster by determining how quickly a new agent uses the user interface and what their learning curve looks like to identify any potential friction points quickly.