Pricing

MiaRec Pricing

MiaRec Conversation Analytics

Conversation Analytics gives you complete visibility into every customer conversation — what customers call about, how they feel, and how each one ends. Instead of sampling a handful of calls, you see the whole picture across your operation, with summaries and insights shaped around what matters to your business.

Transcription
Summaries
Sentiment
Conversation insights
Essentials
$25/user/mo

Know what happened on every call.

Best forTeams that want visibility into every customer conversation with AI-powered transcripts, summaries, sentiment, and call insights.

  • Transcription, summaries & sentiment on every call
  • Multilingual transcription
  • Supervisor access to the platform
Schedule a demo
MOST POPULAR
Professional
$35/user/mo

Understand why customers call and how they feel.

Best forContact centers that want to understand customer trends, identify recurring issues, and improve CX with deeper analytics.

  • Everything in Essentials, plus:
  • Call reason & outcome detection
  • CX metrics — CSAT, NPS, NES
  • Custom reports & team access
Schedule a demo
Enterprise
$50/user/mo

Intelligence built around your business.

Best forOrganizations that need custom AI insights, advanced reporting, governance, and enterprise-scale conversation intelligence.

  • Everything in Professional, plus:
  • Up to 50 topics & 10 Custom Insights
  • Dashboards & scheduled reports
  • Zapier, Make, n8n & API access
Schedule a demo
42%
improvement in NPS
isp.net
16%
increase in CSAT
isp.net
900%
increase in performance visibility
isp.net

"Now agents are able to go back and become self proficient. They're able to look at the feedback MiaRec AI gives them and understand why it's being given."

Aldo Guzman, System QA Analyst, isp.net
See all features ↓
Feature Essentials$25 Professional$35 Enterprise$50
AI & Analytics Insights
Multilingual transcription✓✓✓
Call summarization✓✓✓
Sentiment scoring✓✓✓
Call Reason detection–✓✓
Call Outcome detection–✓✓
CX metrics (CSAT, NPS, NES)–✓✓
Topics (up to 50)––✓
Custom insights (up to 10)––✓
Reporting & Dashboards
Custom reports–✓✓
Export reports to PDF and Excel–✓✓
Scheduled reports––✓
Deliver reports by email––✓
Customizable dashboards––✓
Platform Access & Permissions
Supervisors access to platform✓✓✓
Group-level permission access (supervisors can be assigned to certain groups)–✓✓
Custom roles with granular permissions––✓
Manual workflows
Users can add Tags to interactions–✓✓
Users can add Notes to interactions–✓✓
Integrations & API
Zapier, Make, n8n integration (webhook push)––✓
API access––✓
MCP access––✓
Data & Storage
Bulk export (daily or monthly) to external storage––✓
Storage3 months13 months3 years
Minutes limits1,500 minutes/user/month2,500 minutes/user/month5,000 minutes/user/month
Support
Standard support✓✓✓
Priority support–✓✓
Dedicated Customer Success Manager––✓
4 week onboarding sessions––✓
Quarterly review sessions––✓
Schedule a demo

MiaRec Auto QA

Auto QA scores 100% of your conversations against a standard you define — so every agent is evaluated consistently on every interaction, not just the few calls a supervisor has time to review. You set what "good" looks like; MiaRec applies it at scale and turns it into coaching.

AI scorecards
Coaching feedback
QA workflow
Performance trends
Essentials
$25/user/mo

Every call scored against your standard.

Best forTeams replacing manual call reviews with consistent AI-powered quality evaluations.

  • One AI scorecard, up to 30 questions
  • Scores 100% of conversations
  • Multilingual transcription
Schedule a demo
MOST POPULAR
Professional
$35/user/mo

From scoring to coaching.

Best forContact centers that want to accelerate coaching with automated feedback, agent self-review, and supervisor workflows.

  • Everything in Essentials, plus:
  • Three scorecards
  • AI coaching feedback & supervisor notes
  • Agents review their own performance
Schedule a demo
Enterprise
$50/user/mo

A full quality operation.

Best forLarge QA programs that require governance, customizable workflows, and advanced quality management across multiple teams.

  • Everything in Professional, plus:
  • Unlimited scorecards
  • QA workflow — disputes & approvals
  • Evaluation plans & 3-year retention
Schedule a demo
800+
hours saved annually
Advantage Reserve
100%
QA coverage
Advantage Reserve
12%
increase in QA scores
Advantage Reserve

"Beyond improved QA scores, we've seen better agent engagement, shorter resolution times, and an overall increase in guest satisfaction scores."

Arianni Bryant, Quality Assurance Training Manager, Advantage Reserve
See all features ↓
Feature Essentials$25 Professional$35 Enterprise$50
Quality Management Workflow
AI-powered Auto QA (up to 30 score questions per card)1 score card3 score cardsunlimited score cards
AI-assisted feedback in the reports (what went well, What could be improved, coaching tips)–✓✓
Supervisors can add notes to interactions and reports–✓✓
Agents can reply to supervisor notes––✓
Supervisors can flag notes as resolved––✓
QA Workflow management (report with statuses: needs review, disputed, approved, etc)––✓
Evaluation Plans (monitor supervisor's performance)––✓
AI & Analytics Insights
Multilingual transcription✓✓✓
Call summarization–✓✓
Sentiment scoring–✓✓
Call Reason detection––✓
Call Outcome detection––✓
Reporting & Dashboards
Custom reports–✓✓
Export reports to PDF and Excel–✓✓
Scheduled reports––✓
Deliver reports by email––✓
Customizable dashboards––✓
Platform Access & Permissions
Supervisors access to platform✓✓✓
Agents access to platform (review own performance reports)–✓✓
Group-level permission access (supervisors can be assign to certain groups)––✓
Custom roles with granular permissions––✓
Integrations & API
API access––✓
MCP access––✓
Data & Storage
Bulk export (daily or monthly) to external storage––✓
Storage3 months13 months3 years
Minutes limits1,500 minutes/user/month2,500 minutes/user/month5,000 minutes/user/month
Support
Standard support✓✓✓
Priority support–✓✓
Dedicated Customer Success Manager––✓
4 week onboarding sessions––✓
Quarterly review sessions––✓
Schedule a demo

MiaRec Relationship Management

Relationship Management turns what's said on a call into what happens next. After each conversation, records update, follow-ups are created, and buying signals and complaints are captured automatically — so nothing important depends on someone remembering to write it down.

Auto-updated records
Follow-up tasks
Buying signals
Service requests
Essentials
$25/user/mo

The follow-up never gets forgotten.

Best forTeams that want to automatically capture customer requests, commitments, and key business signals from every conversation.

  • Auto-updated client records after every call
  • Auto-created tasks & follow-ups
  • Buying-signal & complaint detection
Schedule a demo
MOST POPULAR
Professional
$35/user/mo

Your pipeline and service queue build themselves.

Best forSales and service organizations that want to automate follow-up workflows and keep customer records up to date.

  • Everything in Essentials, plus:
  • Buying signals become opportunities
  • Complaints become tracked requests
  • Existing tasks update automatically
Schedule a demo
Enterprise
$50/user/mo

A memory of every customer relationship.

Best forOrganizations that need enterprise-grade workflow automation, custom business processes, and customer context across every interaction.

  • Everything in Professional, plus:
  • Cross-conversation customer memory
  • Churn-risk & buying-signal mining
  • Custom objects & full integrations
Schedule a demo
13%
increase in active client count
ACCC
29%
reduction in attrition
ACCC

"We used MiaRec to identify the core principles and behaviors that strong representatives use to keep clients motivated, engaged, and active in the program."

Christopher White, ACCC
See all features ↓
Feature Essentials$25 Professional$35 Enterprise$50
Smart Capture
Multilingual transcription✓✓✓
Call Summarization✓✓✓
Automatically create/update clients records✓✓✓
Action Intelligence
Automatically create tasks/action items/follow-ups✓✓✓
Automatically update existing tasks/action items–✓✓
Revenue Intelligence
Buying signals detection✓✓✓
Automatically create opportunities–✓✓
Automatically update existing opportunities––✓
Service Intelligence
Complaints detection✓✓✓
Automatically create requests and complaints–✓✓
Automatically update requests and complaints––✓
Customer Memory & Risk Management
Custom objects (up to 5)––✓
Cross-conversation customer memory––✓
Cross-conversation churn risk detection––✓
Cross-conversation buying signals mining––✓
Reporting & Dashboards
Custom reports–✓✓
Export reports to PDF and Excel–✓✓
Scheduled reports––✓
Deliver reports by email––✓
Customizable dashboards––✓
Platform Access & Permissions
Supervisors access to platform✓✓✓
Group-level permission access (supervisors can be assign to certain groups)–✓✓
Custom roles with granular permissions––✓
Integrations & API
Zapier, Make, n8n integration (webhook push)––✓
API access––✓
MCP access––✓
Data & Storage
Bulk export (daily or monthly) to external storage––✓
Storage3 months13 months3 years
Minutes limits1,500 minutes/user/month2,500 minutes/user/month5,000 minutes/user/month
Support
Standard support✓✓✓
Priority support–✓✓
Dedicated Customer Success Manager––✓
Schedule a demo

Create a bundle

Combine two MiaRec products and save 10% — or bundle all three and save 15%. Bundles use one tier across every product — Essentials, Professional, or Enterprise. Pick your products and your tier below to see your bundled price per user.

Pick your products
Pick one tier
Save up to 15%
One annual contract

1. Choose your products

2. Choose one tier for your bundle

Bundles use one tier across all products. Mixing tiers — for example, Professional for one product and Essentials for another — isn't available.

Your bundle

 

Schedule a demo

Annual contract. Fair Usage applies. 25-user minimum. Products bundle at the same tier — save 10% on two products or 15% on all three.

 

"We were fortunate enough to find MiaRec over 5 Years ago when our existing call recording solution was not advancing in capabilities at the speed we needed. From the beginning, MiaRec was fantastic to work with and very responsive, and they offered exceptional technical support. Their ability to provide partitioning per Partner/Customer has been a key capability in our wholesale model. The feature/functionality of the MiaRec platform has consistently exceeded our customers expectations.

Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. We highly recommend MiaRec and their awesome team. They have been a fantastic technology partner for both our Reinvent Wholesale and Saddleback Retail UCaaS business."
Ray Napoletano

Ray Napoletano

VP of Sales - Reinvent Telecom

We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer service insight. We needed analytics tools to measure performance and customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics."
Jared Jenevein

Jared Jenevein

IT Analyst - Companions & Homemakers

Jared Jenevein
"MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul

Paul McGurn

Telecommunications Architect - LogMeIn

"Highly impressed by MiaRec's expertise in very quickly installing their solution so we could begin recording calls immediately. The process was very painless relative to a project of this scale. MiaRec has a highly intuitive interface that enabled us to expand the group of associates who can listen to recorded calls.

New users were provided access and were off and running without any need for further training. As the only source containing all our customer calls, we have been able to use MiaRec to very quickly find and listen to any calls that require review."

Jim L.

Director of Contact Centers - Large US Retailer

Turn your use case into a clear business case.

In a strategy session, we’ll review your environment, model the potential ROI, and determine how MiaRec would deliver measurable impact for your team.

Pricing FAQs

How does MiaRec's pricing work?

Pricing is per user, per month, and it's the same across all three products — Essentials is $25, Professional is $35, Enterprise is $50. You choose the tier that matches the depth you need, and pay only for the users on the platform. You can buy one product, two, or all three. An annual contract is required, with a 25-user minimum.

If I buy more than one product, do they have to be on the same tier?

Yes. When you combine products, they all sit at the same tier — so you might run all three at Professional, but not Professional for one and Essentials for another. It keeps pricing simple and predictable: pick the level that fits, and it applies across everything you run.

Can I bundle more than one product, and do I get a discount?

Yes, you will save 10% by bundling two of the main flagship products and 15% by bundling three. 

What is the "Fair Usage" policy, and will I get surprise charges?

Fair Usage means each tier includes generous monthly limits sized for normal business use — transcription minutes, storage, and AI processing — so the vast majority of teams never hit them. If usage exceeds those thresholds, the additional consumption is billed transparently, so you only pay for what you actually use. You can monitor usage inside the platform and set your own monthly limits, so there are no surprises.

Do I have to pay more for add-ons or specific capabilities?

Add-ons are available on any product at any tier and are priced separately, so you only add them if you need them. The capabilities included in each tier are shown in full in the comparison table on each product — what you see in the grid is what's included, with no gating behind a sales call.

Can I change tiers or add a product later?

Yes. You can move up a tier or add another product as your needs grow — the same-tier rule simply means any products you run together share the same level. Because pricing and packaging are consistent across all three products, adding one later is straightforward.

What counts as a "user" for billing?

Pricing is per user on the platform — supervisors, agents, and team members with access. Storage is billed per user but pooled at the organization level, so capacity from admin and supervisor licenses is shared across the team rather than locked to individuals.

Do you offer partner-specific or volume pricing?

Yes, absolutely! Please request a custom quote or contact our sales team directly if you are a MiaRec authorized partner and/or require volume pricing.

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