Keeping Your Conversation Intelligence Data Secure at MiaRec

At MiaRec, we understand that robust security measures are fundamental to protecting your sensitive data and maintaining trust. Our approach to security ensures your interactions remain confidential, secure, and compliant with rigorous industry standards.

How MiaRec Keeps Your Data Safe

Adherence to SOC 2 Requirements

We meticulously follow the stringent security standards defined by SOC 2, ensuring the highest level of protection and compliance for your data. Our dedicated efforts toward achieving SOC 2 certification reflect our ongoing commitment to security excellence.

Comprehensive Security Measures

We continuously enhance our platform with up-to-date security features, protocols, and procedures to safeguard against vulnerabilities and threats, ensuring the secure handling of your data at all times.

Proactive Security Approach

Our team proactively monitors and updates security practices to stay ahead of potential risks, providing a secure environment you can rely on.

Commitment to Industry-Leading Standards

We adhere strictly to the industry's highest security requirements, reflecting best practices that ensure comprehensive protection of your data and privacy. MiaRec’s commitment to security goes beyond basic compliance—we implement and follow processes aligned with the most stringent security standards, offering peace of mind and reliability.

Need More Information?

For additional details about our security protocols and practices, or if you have specific security-related inquiries, please reach out to our security team directly.

Key Security Features Of The MiaRec Platform

Auto Data Redaction

Use Auto Data Redaction to automatically remove sensitive data from your transcripts and recordings.

Auto Data Redaction

Role-Based Access

Access to sensitive data is limited by role-based access control with audit logs.
Role-Based Access

File Encryption

With our file encryption, you can be confident that all recordings are stored securely at rest & in transit.

File Encryption

Secure Infrastructure

Our infrastructure is secured using rigorous vulnerability testing and monitoring.

Secure Infrastructure

Penetration Testing

We work with top security researchers to identify potential vulnerabilities using high security industry guidelines.

Penetration Testing

Innovation Made Safe

By combining innovation with robust compliance and security practices, contact centers can harness the full potential of Generative AI.
Innovation Made Safe

Security FAQs

Is MiaRec's cloud infrastructure secure?

Yes, our infrastructure is secured using rigorous vulnerability testing and continuous monitoring. We meet the requirements of several security industry certifications to ensure the confidentiality and security of customers' data.

Does MiaRec perform regular penetration testing?

Yes, we regularly work with top security researchers to identify potential vulnerabilities using industry guidelines. Any issues found are promptly addressed by our team.

What are some of the security policies that MiaRec follows?

We maintain security policies that cover the following key areas:

  • Data classification
  • Data retention and disposal
  • Change management
  • Information security
  • Encryption and key management
  • Security Incident Response
Who has administrative access to our database?

Apart from your designated team members, only a small number of MiaRec engineers are permitted to have access to the backend database.

Where can I find MiaRec's data privacy policy?

You can find MiaRec's data privacy policy here.