Contact Center Compliance and Security

A Data Breach Costs 4.24 Million — And Your Reputation.

Every year, the number of substantial data security breaches increases significantly, putting every organization at enormous risk, including the risk of being sued, being fined, and damaging your brand reputation. Contact centers hold a lot of sensitive customer data, including credit card details. Hence, protecting personal information and adhering to compliance and regulatory laws are key priorities.

MiaRec's Contact Center solutions are specifically designed with the highest security, reliability, and compliance standards in mind so you can sleep soundly knowing you have a partner you can count on 24/7/365.

AI-Driven Data Redaction

Use AI-Driven Data Redaction to automatically remove sensitive data from your transcripts and audio recordings. Redact sensitive personal data such as credit card numbers, phone numbers, dates of birth, and more to help comply with corporate security requirements, including PCI-DSS, HIPAA, MiFID II, GDPR compliance, and others.

Fraud Prevention

Scammers posing as legitimate customers try to exploit contact centers every day. With MiaRec, you can train your agents faster to detect suspicious behavior. You can also identify and trace back any fraudulent internal activities using MiaRec's Audit Log as it automatically logs all activities, even administrative.

File Encryption

With MiaRec's rock-solid audio encryption functionality, you can be confident that all audio recordings are stored securely, you are adhering to the highest corporate security standards, and you are complying with legal regulations such as PCI-DSS, HIPAA, Dodd-Frank, and Sarbanes-Oxley.

Automated Call Recording Announcement

In many US states and countries around the world, you have to announce and receive consent before recording a call. With MiaRec's call recording announcement add-on, this can be done automatically for both incoming and outgoing calls (flexible configuration).

Storage & Retention Policy Management

MiaRec offers flexible retention policies to allow organizations to configure/manage their data storage according to their business needs. For example, delete data after 30 days, 90 days, one year, or five years as well as by department, i.e., finance, legal, helpdesk, etc.

PCI-DSS Compliance

To comply with PCI-DSS, your organization must comply with a whole list of requirements, e.g., restricting physical access to cardholder details. To ensure compliance, your agents can pause call recordings when the customer is giving sensitive data and resume when done.

Compliance

How Much Could Noncompliance Cost Your Contact Center?

May 23, 2023 at 4:26 PM 6 min read

Compliance

Understanding PCI-DSS for Contact Centers: Compliant vs. Compliance

April 11, 2023 at 5:19 PM 4 min read

Speech Analytics

MiaRec Now Offers AI-Driven Auto Redaction

January 19, 2023 at 11:42 AM 4 min read

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A Data Breach Costs 4.24 Million — And Your Reputation.

Finally, Compliance You Can Trust

Other Common Regulations We Help Comply With

Built-In Security & Compliance