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Your Goal:

Waterproof Compliance & Security

A contact center generates, manages, and stores lots of sensitive customer data and could, if not managed correctly, become a weak link in an organization's security and compliance structure.

By choosing MiaRec, you invest in a secure, compliance, and reliable contact center solution that you can trust to have your back at all times.

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24 Hours

To Get Up & Running

MiaRec is so easy to implement and use that you could be up and running in as little as 24 hours.

2 Hours

Training Needed

In less than two hours, your supervisors are trained and ready to use MiaRec productively, making onboarding a breeze.

98%

User Happiness

Supervisors love using MiaRec because it is not only intuitive and easy to use, but it also makes their job much simpler.

A Data Breach Costs 4.24 Million — And Your Reputation.

Every year, the number of substantial data security breaches increases significantly, putting every organization at enormous risk, including the risk of being sued, being fined, and damaging your brand reputation. Contact centers hold a lot of sensitive customer data, including credit card details. Hence, protecting personal information and adhering to compliance and regulatory laws are key priorities.

MiaRec's Workforce Engagement and Voice Analytics solutions are specifically designed with the highest security, reliability, and compliance standards in mind so you can sleep soundly knowing you have a partner you can count on 24/7/365.

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How MiaRec Can Help

The Contact Center Solution You Can Trust

Your contact center security, compliance, and reliability are the very foundation we build our solutions on. 

Voice Analytics
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Voice Analytics

MiaRec Voice Analytics offers you powerful contact center / customer service applications with built-in compliance and security, such as call tagging, PCI masking, advanced reporting, STT transcripts, quality assurance, and much more.

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Quality Management
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Quality Management

MiaRec's Quality Management automatically captures the agent's screens when call recording and allows you to evaluate and score their performance. This ensures not only the highest customer service quality, but also compliance and security. 

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Recording Announcement
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Recording Announcement

Never worry about forgetting the recording announcement again with MiaRec's unique solution — an automatic call recording announcement for any call scenario including both inbound and outbound calls on a Cisco platform.

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Finally, A Contact Center Solution You Can Trust

Fraud Prevention

Scammers posing as legitimate customers try to exploit contact centers every day. With MiaRec, you can train your agents faster to detect suspicious behavior. You can also identify and trace back any fraudulent internal activities using MiaRec's Audit Log as it automatically logs all activities, even administrative.
Fraud Prevention

File Encryption

With MiaRec's rock-solid audio encryption functionality, you can be confident that all audio recordings are stored securely, you are adhering to the highest corporate security standards, and you are complying with legal regulations such as PCI-DSS, HIPAA, Dodd-Frank, and Sarbanes-Oxley. 
File Encryption

PCI-DSS Compliance

To comply with PCI-DSS, your organization must comply with a whole list of requirements, e.g., restricting physical access to cardholder details. To ensure compliance, your agents can pause call recordings when the customer is giving sensitive data and resume when done.
PCI-DSS Compliance

Storage & Retention Policy Management

MiaRec offers flexible retention policies to allow organizations to configure/manage their data storage according to their business needs. For example, delete data after 30 days, 90 days, one year, or five years as well as by department, i.e., finance, legal, helpdesk, etc.
Storage & Retention Policy Management

Automated Call Recording Announcement

In many US states and countries around the world, you have to announce and receive consent before recording a call. With MiaRec's call recording announcement add-on, this can be done automatically for both incoming and outgoing calls (flexible configuration).
Automated Call Recording Announcement

Built-In Compliance Readiness

Meet regulatory and corporate security requirements, including PCI-DSS, HIPAA, MiFID II, GDPR compliance, and others. Pause/resume call recording, configure file retention periods, and encrypt call recording to comply with your industry’s legal compliance requirements.
Built-In Compliance Readiness
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