Avaya Aura Platform Integration
As a proud member of the Avaya DevConnect program, MiaRec is fully integrated and 100% interoperable with Avaya communications systems, such as Avaya Aura (Aura Communication Manager and Aura Application Enablement Services (AES) including Aura 10 over Device, Media and Call Control (DMCC).
Supports Remote Agents
Get More Out Of Your Avaya Aura Investment
MiaRec integrates with the Avaya Aura Platform to provide centralized call recording for companies of any size — from small to medium-sized businesses and large enterprises.
The MiaRec platform records your Avaya calls and extracts comprehensive speech analytics from every interaction. MiaRec also provides live monitoring, detailed reporting, agent screen capture, and rich agent evaluation tools, including manual and automatic AI-powered score-cards.
How It Works
Device Media Call Control (DMCC) is an API that provides call recording directly from Avaya Communication Manager.
MiaRec uses the TSAPI interface from Application Enablement Services (AES) server to monitor skill groups and agent stations on the Avaya Aura Communication Manager.
Additionally, MiaRec uses the DMCC interface from AES to capture agent calls with the Multiple Registration (MR) method.
Avaya Communication Manager v6.3.2 or higher
Avaya Application Enablement Services (AES) Server v6.3.1 or higher
TSAPI Basic License per each recorded extension and each monitored ACD Splits / Hunt Group
Avaya IP-API-A License (DMCC/CMAPI) per each recorded extension
Experience The Power Of Avaya & MiaRec In Action!
Schedule a personalized demo today to see first-hand how powerful Avaya and MiaRec can be together.