Compatibility

Avaya Aura Platform Compatibility

As a proud member of the Avaya DevConnect program, MiaRec is fully integrated and 100% interoperable with Avaya communications systems, such as Avaya Aura (Aura Communication Manager and Aura Application Enablement Services (AES) including Aura 10 over Device, Media and Call Control (DMCC).

Get More Out Of Your Avaya Aura Investment

MiaRec integrates with the Avaya Aura Platform to provide centralized call recording for companies of any size — from small to medium-sized businesses and large enterprises. 

The MiaRec platform records your Avaya calls and extracts comprehensive speech analytics from every interaction. MiaRec also provides live monitoring, detailed reporting, agent screen capture, and rich agent evaluation tools, including manual and automatic AI-powered score-cards. 

MiarecCompatibilityAvayaAura

How It Works

Device Media Call Control (DMCC) is an API that provides call recording directly from Avaya Communication Manager.

MiaRec uses the TSAPI interface from Application Enablement Services (AES) server to monitor skill groups and agent stations on the Avaya Aura Communication Manager.

Additionally, MiaRec uses the DMCC interface from AES to capture agent calls with the Multiple Registration (MR) method.

Avaya_TSAPI_DMCC_recording (2)

Requirements

MiaRecAdminScreenshot
Dive Deeper
Configuring Avaya TSAPI DMCC recording with MiaRec
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MiaRec Call Recording and Quality Management Overview
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What's Next?

Experience The Power Of Avaya & MiaRec In Action!

Schedule a personalized demo today to see first-hand how powerful Avaya and MiaRec can be together.