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Compatibility

Avaya SBCE SIPREC Recording Compatibility

As a proud member of the Avaya DevConnect program, MiaRec is fully integrated and 100% interoperable with Avaya communications systems including Avaya Session Border Controller for Enterprise. The MiaRec platform records your Avaya calls and extracts comprehensive speech analytics from every interaction. MiaRec also provides live monitoring, detailed reporting, agent screen capture, and rich agent evaluation tools.

Scalable SBCE SIPREC Call Recording

MiaRec effectively provides a SIP Trunk-Side audio recording solution that connects the Avaya Session Border Controller for Enterprise (SBCE) over SIPREC. SIPREC provides a scalable recording solution for enterprises requiring conversations with external parties to be recorded for compliance or training purposes.

MiaRec’s Avaya SBCE integration enables call audio capture at the network ingress/egress point when SIP trunk facilities are used. This approach has the advantage of reducing the stress on communication system resources compared to a station-based recording.

MiarecCompatibilityAvayaSBCE SIPREC

How It Works

The MiaRec recording server is configured as a Session Recording Server (SRS) on the Avaya Session Border Controller for Enterprise (SBCE).

When calls pass through the SBCE to the SIP trunk, call metadata and media are forked to the recording server via SIPREC. MiaRec decodes the data and archives on local storage.

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Requirements

MiaRecAdminScreenshot
Dive Deeper
MiaRec SIPREC Call Recording for Avaya SBCE
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BrochureMiaRec
Application Notes
Configuring Avaya Aura CM, SM, and SBCE with MiaRec
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BrochureMiaRec
Documentation
Avaya SBCE SIPREC Configuration Guide
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What's Next?

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