Auto Score Card
Drastically improve service quality and improve your bottom line by utilizing Generative Artificial Intelligence (AI) to auto-score 100% of your customer interactions.
Save Time and Cost
Stop wasting time. Manually evaluating about 2% of calls a day is not only wasting valuable time but is also inefficient. Let MiaRec do the hard work so you can focus on the tasks that make a difference such as, for example, investigating why a specific team performs poorly.
Get A Full & Accurate Picture
Automatically score all of your calls to get a more accurate picture of your contact center's performance, visualize performance trends over time and across teams, and get alerts and notifications so you can act faster and more efficiently.
Improve Customer Satisfaction
Customer satisfaction and retention are crucial to any business. MiaRec Auto Score Card quickly and accurately identifies training gaps and areas for improvement so you can provide the best possible customer service.
More Calls Evaluated
By automatically scoring every recorded call, you have a complete picture of what is going on in your call center.
Onboard new agents faster by utilizing live monitoring and other automated quality management tools.
of Calls Evaluated
Rather than manually evaluating a fraction of your incoming calls, automatically evaluate all your calls.
Using MiaRec Auto Score Card and other AQM tools, you can provide feedback to your agents 10 times faster.
How It Works
MiaRec AI-powered Automated QA is leveraging the latest advancements in Generative AI and Large Language Models (LLMs) technologies.
Developed through extensive training on thousands of calls, Auto QA marks a substantial advancement in automated quality assurance and analysis for customer interactions.
MiaRec's Generative AI-powered Auto QA solutions provide contact centers with exceptional accuracy and flexibility, setting them apart from alternative automated solutions
- Unparalleled Accuracy: Generative AI-based Auto QA surpasses traditional query-based methods (keyword and key phrase analysis) by delivering vastly superior accuracy in assessing call content. It eliminates the need for rigid, predefined queries, allowing users to inquire in natural language while still obtaining precise results.
- Context Understanding: Powered by Generative AI, Auto QA comprehends the context within conversations, enabling it to provide contextually relevant answers and insights. This capability is particularly valuable when conversations involve various phrases and wording scenarios that cannot be predicted in advance.
- Zero Configuration: Unlike traditional keyword-based systems that demand extensive configuration, Auto QA requires no such setup. Users can seamlessly engage with the system without the need for painstaking configuration efforts.
- No Need for Data Analysts or AI Engineers: MiaRec's Auto QA and the Conversational Intelligence Suite are designed with user-friendliness in mind. Customers won't require a team of analysts or engineers to harness the full potential of these features. The intuitive interface and the latest advancements in Generative AI technologies ensure businesses can easily access and leverage valuable insights from customer interactions.
Learn More About Auto QA & Generative AI
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