Automated QM (AQM)

Auto QA

Gain full visibility into your agent performance by utilizing Generative AI automatically scoring 100% of your calls to drastically improve service quality and your bottom line.

Save Time and Cost

Don't waste time manually evaluating just 2% of calls daily. Let MiaRec handle the work so you can focus on more impactful tasks, like investigating poor team performance.

Get A Full & Accurate Picture

Score all calls automatically for accurate contact center performance insights. Visualize trends over time and across teams, and receive alerts for faster, more efficient action.

Improve Customer Satisfaction

Customer satisfaction and retention are vital to any business. MiaRec Auto QA swiftly identifies training gaps and improvement areas, ensuring top-notch customer service.

Benefits

  • Unparalleled Accuracy: Generative AI-based Auto QA surpasses traditional query-based methods (keyword and key phrase analysis) by delivering vastly superior accuracy in assessing call content. It eliminates the need for rigid, predefined queries, allowing users to inquire in natural language while still obtaining precise results.

  • Context Understanding: Powered by Generative AI, Auto QA comprehends the context within conversations, enabling it to provide contextually relevant answers and insights. This capability is particularly valuable when conversations involve various phrases and wording scenarios that cannot be predicted in advance.   

  • Zero Configuration: Unlike traditional keyword-based systems that demand extensive configuration, Auto QA requires no such setup. Users can seamlessly engage with the system without the need for painstaking configuration efforts.

  • No Need for Data Analysts or AI Engineers: MiaRec's Auto QA and the Conversational Intelligence Suite are designed with user-friendliness in mind. Customers won't require a team of analysts or engineers to harness the full potential of these features. The intuitive interface and the latest advancements in Generative AI technologies ensure businesses can easily access and leverage valuable insights from customer interactions.
MiaRec Auto Score Card

Experience MiaRec's Auto Score Card Yourself

MiaRec Automated QA feature is leveraging the latest advancements in generative AI and Large Language Models (LLMs) technologies. Developed through extensive training on thousands of calls, Auto Score Card marks a substantial advancement in automated quality assurance and analysis for customer interactions, providing contact centers with exceptional accuracy and flexibility, setting them apart from alternative automated solutions. Click below to start the interactive product walkthrough:
 
100%

of Calls Evaluated

Rather than manually evaluating a fraction of your incoming calls, automatically evaluate all your calls.

30%

Faster Onboarding

Onboard new agents faster by utilizing live monitoring and other automated quality management tools.

10x

Faster Feedback

Using MiaRec Auto Score Card and other AQM tools, you can provide feedback to your agents 10 times faster.

Learn More

Learn More About Auto QA & Generative AI

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Experience MiaRec

See How Auto Score Card Can Transform Your Organization