Auto QA

Benefits

• Unparalleled Accuracy: Generative AI-based Auto QA surpasses traditional query-based methods (keyword and key phrase analysis) by delivering vastly superior accuracy in assessing call content. It eliminates the need for rigid, predefined queries, allowing users to inquire in natural language while still obtaining precise results.
  
  
• Context Understanding: Powered by Generative AI, Auto QA comprehends the context within conversations, enabling it to provide contextually relevant answers and insights. This capability is particularly valuable when conversations involve various phrases and wording scenarios that cannot be predicted in advance.   
  
  
• Zero Configuration: Unlike traditional keyword-based systems that demand extensive configuration, Auto QA requires no such setup. Users can seamlessly engage with the system without the need for painstaking configuration efforts.
  
  
• No Need for Data Analysts or AI Engineers: MiaRec's Auto QA and the Conversational Intelligence Suite are designed with user-friendliness in mind. Customers won't require a team of analysts or engineers to harness the full potential of these features. The intuitive interface and the latest advancements in Generative AI technologies ensure businesses can easily access and leverage valuable insights from customer interactions.

Multi-Language Support

We are proud to announce a significant enhancement to our platform with support now extended to 98 languages. Contact centers can rely on MiaRec to score 100% of their calls, knowing that the AI will accurately interpret and contextualize conversations while delivering compliant and valuable analytics in multiple languages. Languages supported on the MiaRec platform now include English, French, Portuguese, Spanish, Chinese, and 93 others.