Auto QA
Gain full visibility into your agent performance by utilizing Generative AI automatically scoring 100% of your calls to drastically improve service quality and your bottom line.
Save Time and Cost
Don't waste time manually evaluating just 2% of calls daily. Let MiaRec handle the work so you can focus on more impactful tasks, like investigating poor team performance.
Get A Full & Accurate Picture
Score all calls automatically for accurate contact center performance insights. Visualize trends over time and across teams, and receive alerts for faster, more efficient action.
Improve Customer Satisfaction
Customer satisfaction and retention are vital to any business. MiaRec Auto QA swiftly identifies training gaps and improvement areas, ensuring top-notch customer service.
Benefits
- Unparalleled Accuracy: Generative AI-based Auto QA surpasses traditional query-based methods (keyword and key phrase analysis) by delivering vastly superior accuracy in assessing call content. It eliminates the need for rigid, predefined queries, allowing users to inquire in natural language while still obtaining precise results.
- Context Understanding: Powered by Generative AI, Auto QA comprehends the context within conversations, enabling it to provide contextually relevant answers and insights. This capability is particularly valuable when conversations involve various phrases and wording scenarios that cannot be predicted in advance.
- Zero Configuration: Unlike traditional keyword-based systems that demand extensive configuration, Auto QA requires no such setup. Users can seamlessly engage with the system without the need for painstaking configuration efforts.
- No Need for Data Analysts or AI Engineers: MiaRec's Auto QA and the Conversational Intelligence Suite are designed with user-friendliness in mind. Customers won't require a team of analysts or engineers to harness the full potential of these features. The intuitive interface and the latest advancements in Generative AI technologies ensure businesses can easily access and leverage valuable insights from customer interactions.
Experience MiaRec's Auto Score Card Yourself
Learn how much Automated Quality Management Can Save You and Your Contact Center !
of Calls Evaluated
Rather than manually evaluating a fraction of your incoming calls, automatically evaluate all your calls.
Faster Onboarding
Onboard new agents faster by utilizing live monitoring and other automated quality management tools.
Faster Feedback
Using MiaRec Auto Score Card and other AQM tools, you can provide feedback to your agents 10 times faster.
Learn More About Auto QA & Generative AI
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