Auto Score Card

How It Works

MiaRec AI-powered Automated QA is leveraging the latest advancements in Generative AI and Large Language Models (LLMs) technologies. 

Developed through extensive training on thousands of calls, Auto QA marks a substantial advancement in automated quality assurance and analysis for customer interactions.  

MiaRec's Generative AI-powered Auto QA solutions provide contact centers with exceptional accuracy and flexibility, setting them apart from alternative automated solutions

Benefits

• Unparalleled Accuracy: Generative AI-based Auto QA surpasses traditional query-based methods (keyword and key phrase analysis) by delivering vastly superior accuracy in assessing call content. It eliminates the need for rigid, predefined queries, allowing users to inquire in natural language while still obtaining precise results.
  
  
• Context Understanding: Powered by Generative AI, Auto QA comprehends the context within conversations, enabling it to provide contextually relevant answers and insights. This capability is particularly valuable when conversations involve various phrases and wording scenarios that cannot be predicted in advance.   
  
  
• Zero Configuration: Unlike traditional keyword-based systems that demand extensive configuration, Auto QA requires no such setup. Users can seamlessly engage with the system without the need for painstaking configuration efforts.
  
  
• No Need for Data Analysts or AI Engineers: MiaRec's Auto QA and the Conversational Intelligence Suite are designed with user-friendliness in mind. Customers won't require a team of analysts or engineers to harness the full potential of these features. The intuitive interface and the latest advancements in Generative AI technologies ensure businesses can easily access and leverage valuable insights from customer interactions.

Latest News