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Home › Documentation ›
 

Resource library

Marketing materials

  • MiaRec Product Overview (pdf)
  • Monetizing Call Recording as a Service White Paper (pdf)

Datasheets

  • MiaRec System Specification (pdf)
  • MiaRec BroadWorks Compatibility Datasheet (pdf)
  • MiaRec Cisco Compatibility Datasheet (pdf)
  • MiaRec Metaswitch Datasheet (pdf)
  • MiaRec Service Provider Edition Datasheet (pdf)

Case Studies

  • MiaRec Case Study (JMLaw) (pdf)
  • MiaRec Case Study (Voxline) (pdf)

Videos

  • MiaRec Overview
  • Searching calls
  • Reporting
  • Categorizing Calls and Adding Notes
  • Agent Evaluation
  • Live Monitoring
  • On-Demand Recording via Web or Cisco IP Phone
  • Pause/Resume Recording for PCI Compliance
  • Managing Users
  • Role-based permissions
  • Backup and Restore Call Recordings
  • Retention Policy
  • MiaRec for Contact Centers
  • MiaRec Multi-Tenant Edition

Presentations

  • MiaRec Call Recording for Cisco Presentation (pdf)
  • MiaRec Call Recording for BroadWorks Presentation (pdf)
  • MiaRec Call Recording for Metaswitch Presentation (pdf)
  • MiaRec Call Recording for Healthcare (pdf)
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