Resource library

Marketing materials

• MiaRec Product Overview (pdf)
• Monetizing Call Recording as a Service White Paper (pdf)

Datasheets

• MiaRec System Specification (pdf)
• MiaRec BroadWorks Compatibility Datasheet (pdf)
• MiaRec Cisco Compatibility Datasheet (pdf)
• MiaRec Metaswitch Datasheet (pdf)
• MiaRec Service Provider Edition Datasheet (pdf)

Case Studies

• MiaRec Case Study (JMLaw) (pdf)
• MiaRec Case Study (Voxline) (pdf)

Videos

• MiaRec Overview
• Searching calls
• Reporting
• Categorizing Calls and Adding Notes
• Agent Evaluation
• Live Monitoring
• On-Demand Recording via Web or Cisco IP Phone
• Pause/Resume Recording for PCI Compliance
• Managing Users
• Role-based permissions
• Backup and Restore Call Recordings
• Retention Policy
• MiaRec for Contact Centers
• MiaRec Multi-Tenant Edition

Presentations

• MiaRec Call Recording for Cisco Presentation (pdf)
• MiaRec Call Recording for BroadWorks Presentation (pdf)
• MiaRec Call Recording for Metaswitch Presentation (pdf)
• MiaRec Call Recording for Healthcare (pdf)