Resource library
Product Brochures
- MiaRec Product Overview (pdf)
- MiaRec Voice Analytics (pdf)
- Quality Management (pdf)
- Advanced Reporting (pdf)
White Papers and Case Studies
- Monetizing Call Recording as a Service White Paper for Telcos (pdf)
- Case study: Call Recording and Voice Analytics solution for Homecare provider (pdf)
Datasheets
- MiaRec System Specification (pdf)
- MiaRec for Healthcare (pdf)
- MiaRec Cisco Compatibility Datasheet (pdf)
- MiaRec Service Provider Edition Datasheet (pdf)
Videos
- MiaRec Overview
- MiaRec Voice Analytics
- Searching calls
- Reporting
- Categorizing Calls and Adding Notes
- Agent Evaluation
- Live Monitoring
- On-Demand Recording via Web or Cisco IP Phone
- Pause/Resume Recording for PCI Compliance
- Managing Users
- Role-based permissions
- Backup and Restore Call Recordings
- Retention Policy
- MiaRec for Contact Centers
- MiaRec Multi-Tenant Edition