Your Goal:

Optimal Contact Center Efficiency

Improve your call center efficiency with MiaRec's Contact Center Intelligence solution. By automatically transcribing, mining, and scoring every recorded call, you can not only scale as and when needed, but do so as efficiently as possible. Utilizing automation, machine learning, and artificial intelligence, you will transform how your contact center runs.

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100%

Of Calls Evaluated

Rather than manually evaluating a fraction of your incoming calls, automatically evaluate all your calls.

500x

More Calls Evaluated

By automatically scoring every recorded call, you have a complete picture of what is going on in your call center.

30%

Faster Onboarding

Onboard new agents faster by utilizing live monitoring and other automated quality management tools.

10x

Faster Feedback

Using MiaRec Auto Score Card and other AQM tools, you can provide feedback to your agents 10 times faster.

Contact Centers Are Drowning In Data, Yet Starving For Insights

Did you know that only a 1% improvement in the first call response rate equates to around $276,000 in annual operational savings for contact centers? Yet, a lot of contact centers are using clunky, outdated, unreliable, and sometimes even non-compliant call-recording software. They generate a massive amount of data that no one can make sense of. Consequently, only 1 to 2% of calls are monitored after being recorded.

As a result, contact center managers and supervisors are operating in the dark, having to rely on their gut feeling rather than on data when making decisions. This is inefficient, costly, and risky — leading to less-than-ideal agent performance, high turnover rates, low customer satisfaction scores, and dwindling retention rates.

Source: HubSpot, CXToday
 
Efficient Contact Center
How MiaRec Can Help?

The Next Generation Contact Center Is Here

MiaRec's Contact Center Intelligence Platform is used by contact centers around the world.

Bring Your Contact Center Efficiency To The Next Level With MiaRec