Optimal Contact Center Efficiency
Improve your call center efficiency with MiaRec's Contact Center Intelligence solution. By automatically transcribing, mining, and scoring every recorded call, you can not only scale as and when needed, but do so as efficiently as possible. Utilizing automation, machine learning, and artificial intelligence, you will transform how your contact center runs.
Of Calls Evaluated
Rather than manually evaluating a fraction of your incoming calls, automatically evaluate all your calls.
More Calls Evaluated
By automatically scoring every recorded call, you have a complete picture of what is going on in your call center.
Onboard new agents faster by utilizing live monitoring and other automated quality management tools.
Using MiaRec Auto Score Card and other AQM tools, you can provide feedback to your agents 10 times faster.
Contact Centers Are Drowning In Data, Yet Starving For Insights
Did you know that only a 1% improvement in the first call response rate equates to around $276,000 in annual operational savings for contact centers? Yet, a lot of contact centers are using clunky, outdated, unreliable, and sometimes even non-compliant call-recording software. They generate a massive amount of data that no one can make sense of. Consequently, only 1 to 2% of calls are monitored after being recorded.
As a result, contact center managers and supervisors are operating in the dark, having to rely on their gut feeling rather than on data when making decisions. This is inefficient, costly, and risky — leading to less-than-ideal agent performance, high turnover rates, low customer satisfaction scores, and dwindling retention rates.
The Next Generation Contact Center Is Here
MiaRec's Contact Center Intelligence Platform is used by contact centers around the world.