Increase Contact Center Operational Efficiency With AI

Maximize Your Contact Center’s Efficiency and Drive Business Results

MiaRec equips your contact center with comprehensive analytics and AI-driven insights, enabling you to streamline operations, reduce costs, and enhance overall productivity. Turn operational efficiency into a strategic advantage for your business.

 

Increase Operational Efficiency with MiaRec

Increase your contact center's operational efficiency in 60 days or get your money back.

30%

Reduction In Average Handling Time (AHT)

30%

Improvement In First Call Resolution (FCR)

50%

Reduction In After-Call Work With AI Call Summaries

Inefficient Operations Impact More Than Just Your Budget

Many contact centers struggle with limited operational visibility, making it difficult to identify and address inefficiencies.

  • Are operational bottlenecks driving up costs unnecessarily?

  • Do you truly understand why your average handle time (AHT) remains high?

  • Is inconsistent agent performance affecting productivity and customer satisfaction?

  • Are your coaching and training strategies based on guesswork rather than precise insights?

Transform Your Customer Experience Strategy In 5 Steps

MiaRec 5 Steps

Achieve Total Operational Visibility

Capture detailed metrics and perform sentiment analysis across every interaction—not just samples. MiaRec provides complete visibility into operational performance, eliminating guesswork.

  • 100% interaction coverage
  • Real-time performance metrics
  • Elimination of manual guesswork
MiaRec Solution Pages Step 1 Measure & Analyse-1

Diagnose Root Causes of Inefficiency

Quickly uncover the precise reasons behind operational challenges, including lengthy handle times, insufficient agent training, process gaps, or inadequate knowledge bases.

  • Identify long handle time drivers
  • Surface agent training gaps
  • Reveal broken or outdated processes
MiaRec Solution Pages Step 2 Identify Rootcause

Leverage Actionable, Data-Driven Insights

Turn extensive operational data into clear, actionable insights. MiaRec’s topical and sentiment analyses identify exact opportunities to optimize performance and productivity.

  • Clear next steps from complex data
  • Targeted performance improvement areas
  • AI-powered trend and sentiment detection
MiaRec Solution Pages Step 3 TopicAnalysis_Dashboard (1)

Implement Targeted, High-Impact Improvements

Focus your resources effectively. MiaRec clearly pinpoints areas where operational changes will deliver maximum benefit, helping you reduce costs, streamline workflows, and elevate agent efficiency through targeted coaching and training.

  • Focused agent coaching
  • Streamlined workflows
  • Maximized resource allocation
MiaRec Solution Pages Step 4 AIInsight_Sales Objections - Handling Recommendations (2)

Link Operational Gains Directly to Financial Success

Operational improvements translate directly to better profitability. MiaRec quantifies how enhanced efficiency leads to measurable financial outcomes, such as reduced churn, lower costs, increased customer retention, and improved overall profitability.

  • Reduced service costs
  • Lower customer churn
  • Increased retention and profitability
MiaRec Solution Pages Step 5 Revenue Impact

Ready to Transform Your Contact Center’s Efficiency?

Discover how MiaRec can help your contact center achieve unparalleled operational efficiency and substantial bottom-line results.