The Conversation Intelligence Platform That Grows With You
Whether you are a small team evaluating calls manually or you want to transform your large hybrid contact center with Generative AI, MiaRec's powerful Quality Management and Generative AI-powered Conversation Intelligence solutions help you improve customer experience, reduce operational costs, drive transformation, and increase sales.
For small teams:
Accelerate Manual Quality Management By 40%
Pricing: $25 per agent/month (annual contract)
Streamline your manual agent evaluation processes with MiaRec Quality Management Pro. Increase QA manager productivity by supporting them with:
- Sentiment Analysis
- Live Monitoring (available only when purchased together with MiaRec Call Recording)
- Quality Management Reporting
For larger QA-focused teams:
Transform Your QA With Gen AI, Save 50h/Agent
Pricing: $50 per agent/month (annual contract)
MiaRec Auto Quality Management (AQM) totally transforms your quality management processes. Save, on average, 50 hours per agent per month by automatically scoring 100% of your calls using Generative AI. Gain deep insights into why your customers are calling and how they feel about the call with sentiment analysis.
- AI Call Scoring (Auto Score Card)
- Sentiment and Topical Analysis
- Advanced QA Reporting
For large, efficiency-driven teams:
Augment Your Contact Center With AI
Pricing: $75 per agent/month (annual contract)
Drastically boost contact center efficiency and significantly improve customer service with Generative AI by empowering your agents with automated call summaries, individual coaching, and more.
- Everything included in Auto Quality Management
- AI-Generated Call Summaries
- AI-based Call Type Categorization
- AI Insights (e.g., extraction of key facts)
- AI Coaching (individual coaching suggestions after every call)
Experience MiaRec's Auto Call Summary Yourself
"Highly impressed by MiaRec's expertise! We were able to very quickly install their solution and begin recording calls immediately. The process was very painless relative to a project of this scale. MiaRec has a highly intuitive interface that enabled us to expand the group of associates who can listen to recorded calls.
New users were provided access and were off and running without any need for further training. As the only source containing all of our customer calls, we have been able to use MiaRec to very quickly find and listen to any calls that require review."
Director of Contact Centers - Large US Retailer
"We were fortunate enough to find MiaRec over five years ago when our existing Call Recording solution was not advancing in capabilities at the speed we needed. From the beginning, MiaRec was fantastic to work with, very responsive, and provided exceptional technical support. Their ability to provide partitioning per Partner/Customer has been a key capability in our wholesale model. The feature/functionality of the MiaRec platform has consistently exceeded our customers' expectations.
Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. We highly recommend MiaRec and their awesome team. They have been a fantastic technology partner for both our Reinvent Wholesale and Saddleback Retail UCaaS business."
VP of Sales - Reinvent Telecom
"We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer service insight. We needed analytics tools to measure performance and customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics."
"MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Telecommunications Architect, LogMeIn