Customer & Workforce Engagement

Humanize Your Contact Center Data With MiaRec

MiaRec's Customer & Workforce Engagement Platform goes far beyond compliant, secure, and reliable call recording and quality management. It gives you total customer insights by humanizing your contact center data, making it measurable and therefore actionable.

Call
Recording
Compliant, secure, and reliable call recording you can trust.
Automatic 100% or Selective Recording
Configurable Retention/Storage*
True Multi-Tenant Architecture
Real-Time Dashboards & Reporting
Audit Logs
File Integrity Checks (Watermarking)
Role-based Access
Search, Playback, Download, and Import/Export Audio Files
On-Demand Recording with Lookback Technology
Quality
Management
Easily evaluate and live monitor your (remote) agents.
Everything included in Call Recording
Live Monitoring
Agent Evaluation
Quality Management Reporting
Voice
Analytics
Get actionable customer insights from your contact center.
Everything included in Call Recording & Quality Management
Speech-to-Text Transcription
Automatic Keyword Extraction
Topics & Categories
Auto Scorecards
Sentiment Analysis
Advanced Reporting
*On-premise call recording includes configurable (rule-based) retention policies, while the cloud version includes 30 Days (call recording), 1 Year (Quality Management), and 3 Years (Voice Analytics) of storage. The Cloud version also includes Export to FTP/SFTP/FTPS/S.
 
 

Add-Ons

Security & Compliance
(Built-In to Cloud Package)

For customers with added security/compliance regulations. Includes Automatic Recoding Announcement for Cisco.

Why Choose MiaRec?

Your call recordings are packed with raw customer data. That is why we at MiaRec think that call recording should directly connect to your business goals, provide you with full visibility and analytics, and humanize the data so you can turn all this data into valuable insights you can act on.

Ready To Get Started?

Experience The Power Of MiaRec