MiaRec Pricing

Clear Platform Pricing. Flexible Intelligence Options.

MiaRec includes the core platform and Automated QA in every plan. You can choose Customer Experience Intelligence, Revenue Intelligence, or both — depending on whether your priority is reducing churn, improving close rates, or driving organization-wide performance gains.

For custom quotes or partner pricing, please reach out.

Miarec Platform
& Auto QA

Included in both plans
Primary ROI Driver: Scale performance without scaling headcount
Cut QA review time by up to 90%
Reduce agent ramp time by up to 50%
Reduce agent attrition with fair, consistent, unbiased feedback
Improve agent performance consistency across teams
Automatically surface coaching needs by behavior
Eliminate inconsistent scoring across QA teams
Track improvement trends over time
Ensure policy and compliance behaviors are followed
Coach more agents without adding more managers
Get A Custom Quote

Customer Experience (CX) Intelligence

$99
/ user per month
Best for: CX leaders, support teams, contact centers

Primary ROI Driver: Reduce churn by improving CX consistency
Measure CSAT, NPS, and Effort automatically — without surveys
Increase First Call Resolution and reduce repeat contacts
Detect emerging CX issues before they escalate
Identify top call drivers and broken processes
Improve self-service using real customer call reasons
Deliver consistent, empathetic support at scale
Flag at-risk customers early to prevent churn
Calculate ROI

Revenue Intelligence

$129+
/ user per month
Best for: Sales leaders, RevOps, enablement teams

Primary ROI Driver: Improve close rates through sales consistency
Identify and reduce missed up/cross-sell opportunities
Quantify revenue leakage from unconverted deals
Measure sales follow-through and next-step consistency
Automate coaching and performance feedback
Identify key topics/agents for targeted coaching
Reveal why deals are lost and where execution breaks down
Identify top sales objections and tailor enablement content
Benchmark sales urgency and follow-up across teams
Detect high-intent leads and prioritize high-value prospects
Analyze buying signals to improve lead scoring accuracy
Track deal flow and drop-offs by sales stage
Calculate ROI

Get Your Personalized Quote

Contact Us

to calculate your investment & ROI expectations

Contact Us
Add-Ons

Add More Power To Your MiaRec Platform

For organizations with more complex environments or reporting requirements, additional capabilities can be added as needed.

Ask AI

Automatically converts your contact center data into instant insights — letting you type natural-language questions to surface trends, root causes, and recommendations in minutes (no data analyst needed).

Ideal for: Contact center operations leaders, analysts, and decision-makers who want fast, reliable insight without waiting on complex reporting tools.

  • Natural-Language Querying
  • Instant Root Cause Analysis
  • Drill-Down Insights
  • Actionable Recommendations

Custom Insights

Allows you to automatically convert all your contact-center conversations into specific-to-you business-specific KPIs and reports — letting you track, report, and act on the signals that matter most for your business.

Ideal for: Business leaders looking to create a competitive advantage using AI insights from customer conversations.

  • Completely flexible prompts
  • Custom AI tasks & KPI tracking
  • Automated custom reporting & alerts
  • Tailored dashboards & metric visualisation

Auto Redaction

Automatically removes sensitive data (like card numbers, SSNs, and emails) from transcripts and recordings — so teams can analyze conversations safely without exposing PII/PCI/PHI.

Ideal for: Compliance, security, and CX leaders who need safe, shareable insights from customer conversations.

  • Real-Time & Post-Call Redaction
  • PII/PCI/PHI Pattern Detection
  • Preserves Analytics Context
  • Audit Friendly Controls

Screen Recording

Captures the agent’s screen alongside the call — giving you full, time-synced visibility into workflows, tools, and bottlenecks that drive customer outcomes.

Ideal for: QA, operations, and enablement teams looking to diagnose process issues and coach more effectively.

  • Time-Synced With Audio/Transcripts
  • App/Window Privacy Controls
  • Faster Root-Cause Analysis
  • Shareable Coaching Snippets
"We were fortunate enough to find MiaRec over 5 Years ago when our existing call recording solution was not advancing in capabilities at the speed we needed. From the beginning, MiaRec was fantastic to work with and very responsive, and they offered exceptional technical support. Their ability to provide partitioning per Partner/Customer has been a key capability in our wholesale model. The feature/functionality of the MiaRec platform has consistently exceeded our customers expectations.

Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. We highly recommend MiaRec and their awesome team. They have been a fantastic technology partner for both our Reinvent Wholesale and Saddleback Retail UCaaS business."
Ray Napoletano

Ray Napoletano

VP of Sales - Reinvent Telecom

We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer service insight. We needed analytics tools to measure performance and customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics."
Jared Jenevein

Jared Jenevein

IT Analyst - Companions & Homemakers

Jared Jenevein
"MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul

Paul McGurn

Telecommunications Architect - LogMeIn

"Highly impressed by MiaRec's expertise in very quickly installing their solution so we could begin recording calls immediately. The process was very painless relative to a project of this scale. MiaRec has a highly intuitive interface that enabled us to expand the group of associates who can listen to recorded calls.

New users were provided access and were off and running without any need for further training. As the only source containing all our customer calls, we have been able to use MiaRec to very quickly find and listen to any calls that require review."

Jim L.

Director of Contact Centers - Large US Retailer

How does AI pricing work at MiaRec?

MiaRec follows a fair-use AI pricing model. AI features are included within reasonable usage thresholds aligned to typical operational needs. If usage exceeds those thresholds, additional AI consumption is billed transparently — so you only pay for what you actually use.

What does “fair use” mean in practice?

Fair use means AI resources are designed to support normal business operations without unpredictable overages. The thresholds are based on expected processing volume, not arbitrary limits, and we proactively communicate if usage approaches those levels.

Learn more about our fair usage policy and how you are always in control here.

Will our AI costs be unpredictable?

No. AI usage is measurable and monitored.
If your consumption grows beyond the included fair-use range, we provide visibility and clear pricing before additional charges apply.

Is Automated Quality Management included?

Yes. Automated Quality Management (Auto-QA) is included in both flagship products — CX Intelligence and Revenue Intelligence.
It serves as a foundational capability within each solution, not as a separate add-on.

What about the add-ons?

MiaRec offers four optional add-ons for teams that require expanded capabilities beyond the core solution. These are not required to use the platform and can be activated at any time based on your operational needs.