MiaRec Pricing

How Much Does MiaRec Cost?

Get our AI-powered Automated Quality Management and Voice Analytics solution at an affordable price. For partner pricing, please request a quote.

Monthly Annual
Quality Management Pro
$25
$25
/Month/User
/Month/User
($300/Year)
Speech-To-Text Transcription**
Live Monitoring
Sentiment Analysis
Software-assisted QA (Manual Score Card)
Unlimited Storage
Role-Based Access Control
Annual contract is required.
Annual payment is required.
Automated QM (AQM)
$50
$50
/Month/User
/Month/User
($600/Year)
Incl. all QM Pro features plus:
Automated QA (Powered by Generative AI)
Reporting
Topical Analysis
Annual contract is required.
Annual payment is required.
AI Assist
$75
$75
/Month/User
/Month/User
($900/Year)
Incl. all AQM features plus:
Auto Call Summary
Call Categorization
AI Insights
AI Coach
Annual contract is required.
Annual payment is required.

** Speech-to-Text Transcription is limited to 2,000 minutes per user per month; transcription services over the limit are charged at $0.05 per minute.

Add-Ons

Icon (less whitespace)-1
Screen Recording
$15/month/user
(incl. 30-day storage)
Learn More
Icon (less whitespace)-1
Auto Data Redaction
$15/month/user
Learn More
Icon (less whitespace)-1
Call Recording
$15/month/user
Learn More

FAQs

Which types of licenses do you offer?

For MiaRec Cloud we offer subscription-based pricing in three tiers as outlined in the table above. For the Cloud version, all advanced security features are included in all packages. 

We also offer on-premise and hybrid setup to accommodate customer-specific requirements (offered on a case by case basis). On-premise licensing is slightly different and depends on multiple factors. Please request a quote here.

Do you also offer an on-premise version?

Yes, we offer on-premise or hybrid set-up based on customer-specific requirements. The on-premise pricing is slightly different and depends on multiple factors. Please request a quote here.

Is this service HIPAA-compliant?

For our healthcare customers, we can provide a fully HIPAA compliant cloud solutions. The pricing for HIPAA compliant versions might be different from standard pricing above, please request a custom quote.

 To learn more about HIPAA and other compliances, please click here.

I already have call recording, can I just buy Voice Analytics/Conversation Intelligence product?

Yes, for those customers that have call recording and UC/CCaS systems compatible with MiaRec, we offer our Conversation Intelligence and Auto Quality Management solution as a stand-alone product. Please request a quote here.

Do you sell call recording only?

No, Call Recording is sold as an add-on product for customers willing to acquire MiaRec Automated Quality Management and Voice Analytics Solutions.

What is the minimum seat requirement?

For all cloud packages we require a minimum purchase of 25 licenses.

How many minutes of transcription are included in the Enterprise package?

The Enterprise package includes 2,000 minutes per user per month of transcription services. After that, over-the-limit minutes are charged at $0.05 per minute.

Do you sell Screen Recording as a standalone product?

No, Screen Recording can be purchased as add-on to Call Recording+AQM Packages.

"We were fortunate enough to find MiaRec over 5 Years ago when our existing call recording solution was not advancing in capabilities at the speed we needed. From the beginning, MiaRec was fantastic to work with and very responsive, and they offered exceptional technical support. Their ability to provide partitioning per Partner/Customer has been a key capability in our wholesale model. The feature/functionality of the MiaRec platform has consistently exceeded our customers expectations.

Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. We highly recommend MiaRec and their awesome team. They have been a fantastic technology partner for both our Reinvent Wholesale and Saddleback Retail UCaaS business."
Ray Napoletano
Ray Napoletano

VP of Sales - Reinvent Telecom

We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer service insight. We needed analytics tools to measure performance and customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics."
"MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul
Paul McGurn

Telecommunications Architect - LogMeIn

"Highly impressed by MiaRec's expertise in very quickly installing their solution so we could begin recording calls immediately. The process was very painless relative to a project of this scale. MiaRec has a highly intuitive interface that enabled us to expand the group of associates who can listen to recorded calls.

New users were provided access and were off and running without any need for further training. As the only source containing all our customer calls, we have been able to use MiaRec to very quickly find and listen to any calls that require review."
Jim L.

Director of Contact Centers - Large US Retailer