Five9 Intelligent Cloud Contact Center
MiaRec provides tightly integrated Workforce Engagement solutions that are 100% interoperable with the Five9 Intelligent Cloud Contact Center platform.
Maximize Efficiency and Business Agility with MiaRec and Five9
MiaRec and Five9 have made it easy to integrate the MiaRec platform with the Five9 Intelligent Cloud Contact Center to provide a perfect fit for organizations looking to for a cloud-based solution they can grow with.
The MiaRec platform offers secure and easy access to evaluate, automate, and extract tailored intelligence from your Five9 calls. MiaRec offers live monitoring, screen recording, sentiment analysis and agent evaluation tools and automatic call scoring to help streamline your QA workflow and provide complete visibility into your customer interactions.
How It Works
The MiaRec solutions platform leverages Five9 VoiceStream and is integrated with Five9 through a SIP stream connection. The integration uses SIP Protocol with a SIP stream for Agent & a separate SIP stream for the caller. CTI events are mapped to real-time audio streams using domain and call ID present in both SIP headers and call event metadata.
Experience The Power Of Five9 & MiaRec In Action!
Schedule a personalized demo today to see first-hand how powerful Five9 and MiaRec can be together.