Call Recording

MiaRec uses AES for symmetric encryption (256-bit key) and the RSA public key algorithm for asymmetric encryption (2,048-bit keys).

File integrity checks (watermarking) and full audit trail for all user activities, including administrative tasks, to ensure files have not been tampered with.

Regardless of whether your contact center is 100% remote all the time, part-time, or just now, with MiaRec you have full remote agent support.

Record calls made from and to multiple locations or branches using MiaRec's centralized multi-site call recording.

Automatically record 100% of calls or selectively record some calls based on rules or specific criteria. Initiate on-demand call recording.

Create context (e.g., needs follow-up), make the recordings searchable, and be able to group calls together by using notes and categories.

MiaRec groups all related call segments in one place so you instantly get a complete picture of every customer interaction.

Customize roles and define user rights, such as playback, live monitoring, administration, and resources access.

With our LookBack technology, you can record any conversation from the start, even those already in progress.

Gain real-time, at-a-glance insights into your contact center performance, i.e., calls-per-day, call duration, and number of active/recorded calls.

Generate statistics for calls, days, groups, users, and more. If needed, export reports to Excel and PDF files for easy sharing within your organization.

With MiaRec’s multi-tenant architecture, new customers can be added quickly and easily, with no additional administration or maintenance effort required.