Call Recording You Can Trust
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Contact Center Intelligence Platform.
Trusted By More Than 1000+ Companies Worldwide

.png?width=160&height=71&name=PenskeAutomotive_LogoGrey%20(1).png)



Take A Tour
Click on the screenshots to explore Voice Analytics at your own pace.














Features
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Contact Center Intelligence Platform. It seamlessly integrates with MiaRec's Automated Quality Management, Screen Recording, and Voice Analytics features.
256-Bit Encryption
MiaRec uses AES for symmetric encryption (256-bit key) and the RSA public key algorithm for asymmetric encryption (2,048-bit keys).
Remote Workforce
Regardless of whether your contact center is 100% remote all the time, part-time, or just now, with MiaRec you have full remote agent support.
Multiple Location Support
Record calls made from and to multiple locations or branches using MiaRec's centralized multi-site call recording.
Multiple Recording Options
Automatically record 100% of calls or selectively record some calls based on rules or specific criteria. Initiate on-demand call recording.
Advanced Audio Player
Easy-To-Use & Intuitive
Configurable Retention
Give Recording Context
Create context (e.g., needs follow-up), make the recordings searchable, and be able to group calls together by using notes and categories.
Call Flow Reconstruction
MiaRec groups all related call segments in one place so you instantly get a complete picture of every customer interaction.
Role-Based Access
Customize roles and define user rights, such as playback, live monitoring, administration, and resources access.
On-Demand Recording
With our LookBack technology, you can record any conversation from the start, even those already in progress.
Real-Time Dashboards
Gain real-time, at-a-glance insights into your contact center performance, i.e., calls-per-day, call duration, and number of active/recorded calls.
Comprehensive Reporting
Generate statistics for calls, days, groups, users, and more. If needed, export reports to Excel and PDF files for easy sharing within your organization.
True Multi-Tenant
With MiaRec’s multi-tenant architecture, new customers can be added quickly and easily, with no additional administration or maintenance effort required.
Resources
Below you will find the latest MiaRec Call Recording-related blog posts, resources, and much more.
Latest News

How Much Does Call Recording & Voice Analytics Cost In 2023?

What is the difference between WFO, WFM, WEM, Conversation Intelligence & More
How A Homecare Service Provider Improved Its Customer Experience With MiaRec Call Recording
