Cisco UCM (CallManager) Integration

MiaRec is a Cisco Solution Partner, providing Call Recording and Workforce Optimization solutions that are tightly integrated and 100 percent interoperable with Cisco's communications systems. MiaRec is proud to provide a certified integration for active call recording via a built-in bridge in Cisco Unified Communications Manager (UCM) environments.


How It Works

MiaRec’s call recording solution integrated with Cisco products using advanced Cisco Active call recording method and can easily be implemented in and migrated between CCX, CCE and PCEE and HCS products. This gives Cisco partners and customers the ability to choose the best call recording technology to fully meet their business and technical requirements.

Cisco UCM (Unified Communications Manager) establishes SIP trunk to MiaRec recording server and notifies the latter when call is started. Cisco IP phone relays RTP media directly to the recorder. Phone can be located in remote location.



Integration Guide
View Documentation
Integration Datasheet
Download PDF
What's Next?

Experience The Power Of Cisco & MiaRec In Action!

Schedule a personalized demo today to see first-hand how powerful Cisco and MiaRec can be together.