Compatibility

Cisco UCM (CallManager)

MiaRec is a Cisco Solution Partner, providing Call Recording and Workforce Optimization solutions that are tightly integrated and 100 percent interoperable with Cisco's communications systems. MiaRec is proud to provide a certified integration for active call recording via a built-in bridge in Cisco Unified Communications Manager (UCM) environments.

How It Works

MiaRec’s call recording solution integrated with Cisco products using advanced Cisco Active call recording method and can easily be implemented in and migrated between CCX, CCE and PCEE and HCS products. This gives Cisco partners and customers the ability to choose the best call recording technology to fully meet their business and technical requirements.

Cisco Unified Communications Manager establishes SIP trunk to MiaRec recording server and notifies the latter when call is started. Cisco IP phone relays RTP media directly to the recorder. Phone can be located in remote location.

Cisco_CallManager_BiB

Requirements

BrochureMiaRec
Documentation
MiaRec + Cisco Built-in-Bridge Recording Interface Configuration Guide
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BrochureMiaRec
Datasheet
MiaRec Cisco Compatibility Datasheet
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What's Next?

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