For efficiency-driven contact centers:
Gain Full Visibility Into Your Agent Performance & Coaching Efficiency
MiaRec Auto QA transforms your quality management processes by automatically categorizing and scoring 100% of your relevant calls using Generative AI and fully customizable scorecards. On average, you can save about 50 hours per supervisor per month by eliminating manual call evaluations.
- Automated QA
- Call Categorization
For customer-first contact centers:
Track CX Metrics & Boost Customer Happiness
Say goodbye to post-call surveys. With MiaRec's AI-powered Voice of the Customer (VOC) solution, you get automated insights into key CX KPIs like CSAT, NPS, NES, and churn risk, so you can focus on what really matters: keeping customers happy and loyal.
Know precisely why customers call, how they feel, and where to take action. Spot trends, detect pain points, and make informed decisions without the hassle of manual reporting.
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Net Easy Score (NES)
- Churn Risk
- Customer Request Details
- Service Cancellation Reason
For teams looking to drive growth:
Turn Every Conversation Into Revenue Intelligence
Identify buying intent, uncover common sales objections, and recover lost deals by surfacing revenue-critical signals from every call.
MiaRec Revenue Intelligence equips sales and revenue teams with actionable insights that drive measurable impact. From pinpointing why deals are won or lost to automating coaching and forecasting accuracy, you will always know what’s working and what needs attention.
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Buying Signals
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Dollar Amount
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Lead Score
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Sales Lost Reason
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Common Sales Objections
For insight-hungry contact centers:
Put an AI Analyst at Your Team’s Fingertips
Everyone can now be a data analyst and turn contact-center data into actionable insights using plain language. With MiaRec Ask AI, you can get instant answers to questions like: How much potential revenue was discussed but not closed this week, summarize the biggest CX themes across all calls today, or which product or service is mentioned most in escalation calls?
Simply type a question and you receive clear answers, root-cause trends, and next-step recommendations in minutes. No waiting on analysts. No wrestling with spreadsheets or dashboards.
Includes all features above, plus:
- Natural-language querying – Ask questions in plain English, no technical skills needed.
- Instant root cause analysis – Identify patterns, trends, and underlying issues in seconds.
- Drill-down insights – View charts, summaries, and sample call transcripts for deeper context.
- Actionable recommendations – Get AI-powered next steps to resolve issues and improve performance
