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The contact center industry is growing rapidly. Regardless of size and type, contact centers have two objectives: provide their clients with high-quality contact-center services, and minimize their costs.
Well-trained and motivated employees are vital to a successful contact center operation. MiaRec call recording and quality management solutions are designed to help contact centers improve performance, reduce costs and increase revenues, and optimize customer service.
The MiaRec Quality Assurance Suite is based on a powerful call-recording architecture, offering advanced contact-center features such as call recording, live monitoring, dashboard, reporting, and quality management tools.
With its rich set of features, permission-based user access, intuitive Web-user interface, high security, and scalability, MiaRec is ideal for multi-site and hosted or outsourced contact centers.