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Accelerating AI Adoption

For: Contact center and operations leaders exploring how AI can make their teams more efficient and data-driven.

What you’ll find: Practical insights on using AI to boost performance and efficiency — from topic detection and sentiment analysis to advancing your AI maturity. Learn how AI helps you uncover metrics and trends that drive smarter decisions.

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Do You Need 100% Accurate Transcripts For AI Auto-QA Or AI Insights To Be Reliable?

Do You Need 100% Accurate Transcripts For AI Auto-QA Or AI Insights To Be Reliable?

December 8, 2025 at 6:36 AM 7 min read
AI Assistants and the Future of Customer Service

AI Assistants and the Future of Customer Service

November 29, 2025 at 5:05 PM 7 min read
How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

November 19, 2025 at 11:25 PM 6 min read

Optimizing Quality Management

For: QA managers and supervisors who want full visibility into agent performance without the manual workload.

What you’ll find: Best practices for AI-driven quality evaluation, auto-scoring, and performance coaching. Discover how automation helps you assess 100% of calls, improve consistency, and free your team from repetitive QA tasks.

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Do You Need 100% Accurate Transcripts For AI Auto-QA Or AI Insights To Be Reliable?

Do You Need 100% Accurate Transcripts For AI Auto-QA Or AI Insights To Be Reliable?

December 8, 2025 at 6:36 AM 7 min read
We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.

We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.

May 20, 2025 at 1:41 PM 6 min read
6 Ways To Boost Your Hospitality Contact Center with Generative AI
6 Ways To Boost Your Hospitality Contact Center with Generative AI

6 Ways To Boost Your Hospitality Contact Center with Generative AI

May 14, 2025 at 6:21 AM 6 min read

Enhancing Customer Experience

For: CX leaders and support managers looking to understand why customers are unhappy — not just their scores.

What you’ll find: Articles on using AI insights and CX metrics like CSAT, NPS, and churn risk to reveal what drives satisfaction, reduce friction, and improve loyalty across the customer journey.

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How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

December 22, 2025 at 8:06 AM 11 min read
How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

November 19, 2025 at 11:25 PM 6 min read
AI Is Everywhere, But ROI Is Rare — Why CX Is Leading the Way

AI Is Everywhere, But ROI Is Rare — Why CX Is Leading the Way

April 29, 2025 at 12:11 PM 3 min read

Boosting Sales Performance

For: Sales leaders, executives, and revenue ops teams seeking better visibility into what drives or blocks deals.

What you’ll find: Insights on identifying buying signals, lost deal reasons, and hidden revenue opportunities using AI. Learn how conversation data can guide smarter sales strategies and performance improvement.

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How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

November 19, 2025 at 11:25 PM 6 min read
How Hospitality Contact Centers Can Recapture Missed Reservations with AI

How Hospitality Contact Centers Can Recapture Missed Reservations with AI

November 11, 2025 at 9:09 AM 13 min read
Stop Waiting on Reports: A Look Inside Ask AI by MiaRec

Stop Waiting on Reports: A Look Inside Ask AI by MiaRec

October 19, 2025 at 5:42 PM 5 min read

Turning Insights into action - Discover Custom Insights with AI

For: Decision-makers and analysts who want fast, clear answers from their data — without complex reporting.

What you’ll find: Guidance on using AI querying and custom insights to explore data conversationally, surface trends automatically, and uncover the “why” behind performance and customer behavior.

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How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

December 22, 2025 at 8:06 AM 11 min read
How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

November 19, 2025 at 11:25 PM 6 min read
How Hospitality Contact Centers Can Recapture Missed Reservations with AI

How Hospitality Contact Centers Can Recapture Missed Reservations with AI

November 11, 2025 at 9:09 AM 13 min read

Future-Proofing The Contact Center

For: Executives and business leaders preparing their contact centers for evolving customer expectations and technologies.

What you’ll find: Forward-looking perspectives on AI, automation, workforce evolution, and omnichannel engagement. Learn how to build a resilient, adaptable contact center that’s ready for what’s next — without disrupting today’s operations.

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The Contact Center AI Maturity Model: Your Strategic Roadmap to Transformation

The Contact Center AI Maturity Model: Your Strategic Roadmap to Transformation

August 11, 2025 at 12:00 AM 7 min read
We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.

We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.

May 20, 2025 at 1:41 PM 6 min read
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

March 17, 2025 at 11:32 AM 8 min read

Improving Agent Productivity

For: Operations and workforce leaders focused on helping agents do their best work, every day.

What you’ll find: Practical approaches to reducing agent effort and boosting efficiency through AI, automation, and smarter workflows. Explore tools and techniques that support agents, reduce burnout, and improve overall performance.

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How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences

November 19, 2025 at 11:25 PM 6 min read
How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI

How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI

November 6, 2025 at 11:43 PM 7 min read
How Contact Center AI Can Help Reduce Customer Churn

How Contact Center AI Can Help Reduce Customer Churn

March 9, 2025 at 12:00 AM 9 min read

Reducing Compliance Risk

For: Compliance, legal, and operations teams responsible for minimizing risk in customer interactions.

What you’ll find: Best practices for identifying, monitoring, and mitigating compliance issues using AI and analytics. Discover how to detect risk earlier, maintain regulatory standards, and protect your organization without slowing down operations.

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How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI

How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI

November 6, 2025 at 11:43 PM 7 min read
MiaRec (Literally) On Our Soapbox About AI
John-Ortiz-MiaRec

MiaRec (Literally) On Our Soapbox About AI

April 26, 2024 at 3:24 PM 2 min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

September 1, 2023 at 11:39 AM 5 min read

Streamlining Operations

For: Contact center and operations leaders seeking efficiency without sacrificing quality.

What you’ll find: Actionable ideas for simplifying processes, eliminating bottlenecks, and reducing operational overhead. Learn how AI and automation can improve forecasting, workflows, and resource utilization across the contact center.

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How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

December 22, 2025 at 8:06 AM 11 min read
How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability

How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability

December 10, 2024 at 7:45 AM 8 min read
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips

Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips

August 1, 2024 at 11:56 AM 6 min read

Driving Customer Loyalty

For: Leaders focused on retention, lifetime value, and long-term customer relationships.

What you’ll find: Strategies for understanding what keeps customers coming back — and what drives churn. Discover how AI-powered insights help you proactively address issues, strengthen relationships, and turn everyday interactions into loyalty-building moments.

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How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically

December 22, 2025 at 8:06 AM 11 min read
How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

March 26, 2025 at 2:11 AM 7 min read
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

March 17, 2025 at 11:32 AM 8 min read

Never miss a post again!