Blog

The Benefits of Call Recording Solutions for Sales Teams

Sales teams are under more pressure than ever before to deliver results. Because of this, they need every advantage possible to exceed their goals, including call recording solutions.

Call recording solutions can help sales reps by providing them with the data necessary to understand how the customer is responding in order to adjust accordingly. This helps make sure that each sale opportunity has been maximized, which translates into higher revenue for your company.

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Building Call Center Efficiency Through Call Recording

All successful businesses must focus on a complex blend of customer service and internal process improvements to build efficiency. Are they meeting customer needs, providing customer satisfaction, eliminating internal inefficiencies, and optimizing employees’ performance?

For call center business owners and managers, call recording software will provide the answers to these questions.

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How to ensure your remote agents are PCI compliant

The COVID-19 crisis has changed the business world we know, and contact centers from every industry had to adapt to the new normal and find the new ways of managing the workforce and providing exceptional customer experience.

Handling higher customer support volume along with an increase in online and phone payments led to the new challenges for contact centers.

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Investment Protection Program for Cisco MediaSense Customers

Benefit from a special offer from MiaRec, providing a 20% discount on the MiaRec software licenses and a guaranteed smooth and secure data migration from Cisco MediaSense to MiaRec*.

On April 5th, 2017 Cisco announced End-Of-Life (EOL) for Cisco MediaSense call recording solution (EOL date is October 4, 2017).

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General Data Protection Regulation and Call Recording

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The General Data Protection Regulation (GDPR) legislation comes into effect across Europe on May 25th 2018. GDPR will affect all businesses that process data, both small and large. Under current law call recording is classified as form of data processing, therefore the new legislation will have a massive impact on call recording.

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Complying with MiFID II, all you need to know about call recording requirements

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Recently the EU announced MiFid II (Markets in Financial Instruments Directive), the legislation that regulates firms who provide services to clients linked to ‘financial instruments’ (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded.

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How to remain compliant with All-Party Notification for outbound calls

Companies across different market verticals realize benefits of call recording. They use call recording to ensure excellent customer service is provided, improve performance, train staff, resolve disputes over orders, etc.

When it comes to the legal side of using call recording, the main concern is whether organizations must notify all parties of call recording or if it is enough to notify their employees only.

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Benefits of Call Recording for Debt Collectors

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Numerous debt collectors utilize call recording solutions for a multitude of reasons. The monitoring of agents and debtor ensures compliance and manages risk on both ends. Call recording is an effective solution to resolve misunderstandings that may arise. It gets straight to the point and avoids any escalation of disputes. Performance of agents are meticulously monitored to guarantee quality calls and ensure regulations are being thoroughly followed.

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Know When to Get Consent Before Call Recording

Call recording is utilized across the United States and globally for many reasons. To sustain proof of conversations, ensure compliance with regulatory standards are met and quality service is delivered. Each state law requires either a One-Party consent or All-Party consent. Some countries will have varying differences in law.

One-Party Consent

One-Party consent states that if you are included in the conversation, you have the right to record. It is not mandatory to inform anyone else in the conversation.

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How to effectively use call recording to coach and train contact center agents

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Nowadays, it is nearly impossible to call a contact center without hearing a well-known phrase: “Your call may be recorded and monitored”. Contact centers are primary using call recording to monitor and improve agent’s performance, enhance customer service and comply with regulatory requirements.

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