About MiaRec

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Our Solutions

MiaRec is a global provider of automated
quality management and conversational
intelligence solutions that enable businesses to maximize contact center efficiency, improve customer experience, and drive digital transformation by transforming inaccessible call center data into valuable customer behavior and sentiment insights — all while being compliant, secure, and reliable!

Founded in 2007 by Gennadiy Bezko, the
Campbell, CA-based company serves more than 1,000 healthcare organizations, financial institutions, government agencies, and other
customer-first-oriented companies in 56
countries.

Our Mission

MiaRec's mission is to empower organizations with tools that enhance the relationship between company and customer by transforming data into insight.

 

Our Vision

MiaRec revolutionizes the way companies listen to and learn from their customers through the power of voice technology.

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Company Milestones

How It All Started & Where We Are Today

2007

MiaRec Was Founded

MiaRec is founded by Gennadiy Bezko. MiaRec launches a softphone and releases our first versions of Call Recording software including MiaRec Solo (for individuals and small businesses) and MiaRec Business (for companies)

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2007
2015

MiaRec 5.0 Launched

MiaRec version 5.0 released with new web-based UI and administration, dashboard, advanced search and basic reporting.

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2015
2016

Quality Management Introduced

Quality Management tool for Contact Centers was added to complete MiaRec’s Call Recording offering. It includes Live Monitoring, Screen Capture, and Agent Evaluations with fully customizable scorecards.

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2016
2017

Multi-Tenant & Certificated Integrations

MiaRec releases a multi-tenant solution for telecom service providers and undergoes compatibility certification with leading telecom phone system vendors including Cisco, Broadsoft, and Metaswitch.

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2017
2018

QA & Compliance Enhancements

MiaRec adds Automatic Scorecards and Performance Reporting functionality to enhance the Workforce Optimization Suite for Contact centers. MiaRec launches Automatic Recording Announcement for Cisco to help customers comply with two-party consent legal requirements.

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2018
2019

MiaRec In The Cloud

MiaRec launches Cloud offering of its award-winning solutions.

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2019
2020

Continued Growth

MiaRec doubles revenue and continues to grow the team and customer base both internationally and within the US.

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2020
2021

Voice Analytics

MiaRec introduces its AI-driven Voice Analytics functionality, including keyword spotting, topic trend analysis, and much more —completely changing the game in call recording and quality management.
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2021
2022

Microsoft Teams Support

MiaRec for Microsoft Teams is released with full functionality to accommodate back-office compliance recording and humanize call data across the contact center.

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2022
2022

Customer Sentiment Analysis

MiaRec introduces Customer Sentiment Analysis including the ability to automatically score customer sentiment across an entire call volume and track how customer sentiment trends throughout a call.

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2022
2022

Five9 Partnership

MiaRec announces partnership with Five9 allowing customers to easily integrate with the Five9 Cloud Contact Center through the VoiceStream platform.  MiaRec joins the Five9 CX Marketplace to offer plug and play deployment.

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2022
2022

Sentiment Analysis Dashboard

MiaRec introduces its Contact Center Sentiment Analysis Dashboard and Reporting features allowing for granular visibility across 100% of customer interactions.

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2022

Our People Are Our Greatest Asset

Want to join our team? We are always looking for outstanding talent.