MiaRec, Inc. is a California-based provider of award-winning Call Recording, Quality Management, and Voice Analytics solutions used by contact centers, telecom service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.
MiaRec's mission is to empower organizations with tools that enhance the relationship between company and customer by transforming data into insight.
MiaRec revolutionizes the way companies listen to and learn from their customers through the power of voice technology.
How It All Started & Where We Are Today
MiaRec Was Founded
MiaRec is founded by Gennadiy Bezko. MiaRec launches a softphone and releases our first versions of Call Recording software including MiaRec Solo (for individuals and small businesses) and MiaRec Business (for companies)
MiaRec 5.0 Launched
MiaRec version 5.0 released with new web-based UI and administration, dashboard, advanced search and basic reporting.
Quality Management Introduced
Quality Management tool for Contact Centers was added to complete MiaRec’s Call Recording offering. It includes Live Monitoring, Screen Capture, and Agent Evaluations with fully customizable scorecards.
Multi-Tenant & Certificated Integrations
MiaRec releases a multi-tenant solution for telecom service providers and undergoes compatibility certification with leading telecom phone system vendors including Cisco, Broadsoft and Metaswitch.
QA & Compliance Enhancements
MiaRec adds Automatic Scorecards and Performance Reporting functionality to enhance the Workforce Optimization Suite for Contact centers. MiaRec launches Automatic Recording Announcement for Cisco to help customers comply with two-party consent legal requirements.
MiaRec In The Cloud
MiaRec launches Cloud offering of its award-winning solutions.
MiaRec doubles revenue and continues to grow the team and customer base both internationally and within the US.
Voice AnalyticsMiaRec introduces its AI-driven Voice Analytics functionality, including keyword spotting, topic trend analysis, and much more —completely changing the game in call recording and quality management.
MS Teams Support
MiaRec for Microsoft Teams is released with full functionality to accommodate back office compliance recording and humanize call data across the contact center.
Customer Sentiment Analysis
MiaRec introduces Customer Sentiment Analysis including the ability to automatically score customer sentiment across an entire call volume and track how customer sentiment trends throughout a call.