About MiaRec
MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec is trusted by hundreds of organizations across healthcare, insurance, financial services, retail, and other customer-focused industries.
MiaRec Was Founded
MiaRec was founded by Gennadiy Bezkorovayniy. MiaRec launched a softphone and released our first versions of Call Recording software including MiaRec Solo (for individuals and small businesses) and MiaRec Business (for companies).
MiaRec 5.0 Launched
MiaRec version 5.0 released with new web-based UI and administration, dashboard, advanced search, and basic reporting.
Quality Management Introduced
The Quality Management tool for contact centers was added to complete MiaRec’s Call Recording offering. It included Live Monitoring, Screen Capture, and Agent Evaluations with fully customizable scorecards.
Multi-Tenant & Certificated Integrations
MiaRec released a multi-tenant solution for telecom service providers and underwent compatibility certification with leading telecom phone system vendors including Cisco, Broadsoft, and Metaswitch.
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QA & Compliance Enhancements
MiaRec added Automatic Scorecards and Performance Reporting functionalities to enhance the Workforce Optimization Suite for contact centers. MiaRec also launched Automatic Recording for Cisco to help customers comply with two-party consent legal requirements.
MiaRec In The Cloud
MiaRec launched Cloud offering of its award-winning solutions.
Voice Analytics
MiaRec introduced its AI-driven Voice Analytics functionality, including keyword spotting, topic trend analysis, and much more — completely changing the game in call recording and quality management.
Microsoft Teams Support
MiaRec for Microsoft Teams was released with full functionality to accommodate back-office compliance recording and humanize call data across the contact center.
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Customer Sentiment Analysis
MiaRec introduced Customer Sentiment Analysis including the ability to automatically score customer sentiment across an entire call volume and track how customer sentiment trends throughout a call.
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Five9 Partnership
MiaRec announced a partnership with Five9 that allowed customers to easily integrate the Five9 Cloud Contact Center through the VoiceStream platform. MiaRec joined the Five9 CX Marketplace to offer plug and play deployment.
Webex Contact Center by Cisco
MiaRec expanded its long-standing partnership with Cisco, launching integrations for Webex Contact Center by Cisco. The integration is easily accessible for all Webex customers through the Webex AppHub.
Finalist for Best of Enterprise Connect 2024!
MiaRec has been named as finalist for Enterprise Connect 2024 Best of Show awards in 2 categories:
1. Best Use of AI
2. Best of Overall
MiaRec Platform Supports 98 Languages
MiaRec proudly announced that the platform support was extended to 98 different languages. This milestone underscores MiaRec’s commitment to serving a diverse global clientele by enabling comprehensive automation capabilities across multiple linguistic landscapes.
Introducing MiaRec Voice of the Customer (VOC)
MiaRec is proud to announce the launch of MiaRec Voice of the Customer (VOC), a new feature designed to transform how contact centers measure and analyze performance metrics. MiaRec Voice of the Customer takes analytics to the next level, leveraging advanced AI capabilities to calculate a comprehensive array of critical metrics, including CSAT, NPS, NES, and more.
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RingCentral Native Integration
MiaRec seamlessly connects Auto QA and other solutions with RingCentral capabilities to provide users with a more efficient way to automate quality assurance processes in their contact center and access, analyze, and gain actionable insights from customer interactions.
MiaRec Featured in CMP Research Prism for Automated QA Excellence
MiaRec was named a Core Performing vendor in the CMP Research Prism for Automated QA/QM, recognized for its advanced AI-driven automation and its impact on improving quality, efficiency, and customer experience in contact centers.
