About MiaRec

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Our Solutions

MiaRec, Inc. is a California-based provider of award-winning Call Recording, Quality Management, and Voice Analytics solutions used by contact centers, telecom service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.

Our Mission

MiaRec's mission is to empower organizations with tools that enhance the relationship between company and customer by transforming data into insight.

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Our Vision

MiaRec revolutionizes the way companies listen to and learn from their customers through the power of voice technology.

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Company Milestones

How It All Started & Where We Are Today

2007

MiaRec Was Founded

MiaRec is founded by Gennadiy Bezko. MiaRec launches a softphone and releases our first versions of Call Recording software including MiaRec Solo (for individuals and small businesses) and MiaRec Business (for companies)

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2007
2015

MiaRec 5.0 Launched

MiaRec version 5.0 released with new web-based UI and administration, dashboard, advanced search and basic reporting.

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2015
2016

Quality Management Introduced

Quality Management tool for Contact Centers was added to complete MiaRec’s Call Recording offering. It includes Live Monitoring, Screen Capture, and Agent Evaluations with fully customizable scorecards.

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2016
2017

Multi-Tenant & Certificated Integrations

MiaRec releases a multi-tenant solution for telecom service providers and undergoes compatibility certification with leading telecom phone system vendors including Cisco, Broadsoft and Metaswitch.

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2017
2018

QA & Compliance Enhancements

MiaRec adds Automatic Scorecards and Performance Reporting functionality to enhance the Workforce Optimization Suite for Contact centers. MiaRec launches Automatic Recording Announcement for Cisco to help customers comply with two-party consent legal requirements.

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2018
2019

MiaRec In The Cloud

MiaRec launches Cloud offering of its award-winning solutions.

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2019
2020

Continued Growth

MiaRec doubles revenue and continues to grow the team and customer base both internationally and within the US.

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2020
2021

Voice Analytics

MiaRec introduces its AI-driven Voice Analytics functionality, including keyword spotting, topic trend analysis, and much more —completely changing the game in call recording and quality management.
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2021
2022

MS Teams Support

MiaRec for Microsoft Teams is released with full functionality to accommodate back office compliance recording and humanize call data across the contact center.

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2022
2022

Customer Sentiment Analysis

MiaRec introduces Customer Sentiment Analysis including the ability to automatically  score customer sentiment across an entire call volume and track how customer sentiment trends throughout a call.

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2022

Our People Are Our Greatest Asset

Want to join our team? We are always looking for outstanding talent.