Are you and your agents struggling with this too?
- Are your agents slowed down by having to manually take notes, which can impact their call resolution rate?
- Are they getting burned out, racing through post-call admin tasks while trying to answer as many calls as possible?
- Do you need better insights into why customers are calling and how they are feeling at that moment?
- Do you wish there was a better way to train your agents on the spot and after every conversation?
Automate Your QA With Generative AI
Stop wasting 50+ hours/month per supervisor manually evaluating calls just to listen to 2-5% of your calls!
Score 100% of your call volume automatically with MiaRec Auto QA, freeing up your staff to focus on what matters most: improving contact center efficiency and service quality.
AI Insights: Extract All The Info You Need, Instantly
Imagine you could consistently and accurately extract specific pieces of information from every single call automatically. Now you can. With MiaRec's AI Insights, you can extract:
- Key facts, such as insurance policy holder, license plate, GOP number, etc.
- Product or competitor names mentioned
- Next steps or plan of action
- If a follow-up is required
- and any other type of information you need.
You simply ask the AI system using natural language and MiaRec's AI Insights delivers.
Crafting AI Prompts: 5 Expert Tips for Contact Centers
Crafting AI Prompts: 5 Expert Tips for Contact Centers
Unlocking VOC Insights with AI-Driven Call Categorization
