Maximum Contact Center Efficiency & Performance
Take your contact center performance and efficiency to the next level with MiaRec. Our Workforce Engagement solution is loved by agents and managers alike for its best-in-class usability and innovative features that boost productivity and provide unparalleled performance.
To Get Up & Running
MiaRec is so easy to implement and use that you could be up and running in as little as 24 hours.
In less than two hours, your supervisors are trained and ready to use MiaRec productively.
Supervisors love using MiaRec because it is not only intuitive and easy to use, but it also makes their job much simpler.
Contact Centers Are Drowning In Data, Yet Starving For Insights
Did you know that only a 1% improvement in the first call response rate equates to around $276,000 in annual operational savings for contact centers? Yet, a lot of contact centers are using clunky, outdated, unreliable, and sometimes even non-compliant call-recording software. They generate a massive amount of data that no one can make sense of. Consequently, only 1 to 2% of calls are monitored after being recorded.
As a result, contact center managers and supervisors are operating in the dark, having to rely on their gut feeling rather than on data when making decisions. This is inefficient, costly, and risky — leading to less-than-ideal agent performance, high turnover rates, low customer satisfaction scores, and dwindling retention rates.
The Next Generation Contact Center Is Here
MiaRec's Workforce Engagement Suite, Voice Analytics, and Advanced Reporting solutions are used by contact centers around the world.