AUTOMATED QUALITY MANAGEMENT

Automatically Evaluate Every Customer Interaction Across Every Channel

Get complete, objective visibility into agent performance across calls, emails, and chat.

No sampling. No guesswork. Just consistent, data-driven evaluation at scale. 

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Your Blindspots Are Costing The Business

Most quality assurance processes are limited by time and scale:

  • Only a small percentage of interactions are reviewed.
  • Evaluations are often inconsistent or subjective.
  • Managers lack clear direction on what to coach.
  • The majority of performance issues go undetected.

This leads to blind spots in both agent performance and customer experience.

Do You Need 100% Accurate Transcripts For AI Auto-QA Or AI Insights To Be Reliable
Features & Capabilities

How MiaRec Auto QA Helps

MiaRec offers advanced Gen AI-driven Auto QA capabilities as part of its core platform which means it is included in both CX Intelligence and Revenue Intelligence at no additional costs.

Evaluate 100% Of Interactions

Get full visibility by automatically scoring 100% of your customer interactions.

Evaluate 100% Of Interactions
Highly Accurate Context-Aware Scoring

Gen AI-based Auto QA understands full conversations and is context-aware.

Highly Accurate Context-Aware Scoring
AI-Driven Coaching Recommendations

Automatically surface (based on data) what each agent needs to improve.

AI-Driven Coaching Recommendations
Omnichannel Analysis

Evaluate 100% of your interactions, including calls, emails, and chats.

Omnichannel Analysis
Root Cause Analysis For Scores

Understand why performance is high or low — not just the score.

Root Cause Analysis For Scores
Fully Customizable Scorecards

Define exactly what “good” looks like for your business (no rigid templates).

Fully Customizable Scorecards
Custom Insights & QA Criteria

Create, monitor, and track business-specific performance indicators.

Custom Insights & QA Criteria
Easily Spot Performance Trends Over Time

Identify recurring issues and systemic gaps instantly across all interactions.

Easily Spot Performance Trends Over Time
Consistent Performance Measurement

Ensure every agent's performance is evaluated the same way

Consistent Performance Measurement

MiaRec integrates with many of the top CCaaS Providers, for example:

What You Can Do With It

  • Identify exactly where each agent needs coaching
  • Replace manual QA with automated, scalable evaluation
  • Standardize performance across teams and locations
  • Detect performance issues early — before they escalate
  • Focus managers on high-impact coaching

What Is Means In Terms Of Business Impact

  • Improve agent performance and consistency
  • Deliver more predictable customer experiences
  • Reduce QA workload and operational overhead
  • Make faster, more confident performance decisions
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Understand What This Would Look Like For You

See how Auto QA would evaluate your conversations, what insights it would generate, and how it fits into your current QA process.
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