Customer Experience (CX) Intelligence ROI Calculator

MiaRec's Customer Experience (CX) Intelligence solution let's you understand not only what your customers are feeling, syaing, and thinking, but also why. This allows you to improve customer experiences, boost customer loyalty, and actively reduce customer churn.

IMPORTANT: Having worked in customer experience and operations, you know that CX ROI is rarely driven by a single metric. It reflects improvements in service quality, issue resolution, process efficiency, and ultimately customer retention.

This calculator provides a conservative, defensible, and directionally sound ROI estimate by using churn improvement as a practical proxy for impact. By increasing visibility into 100% of customer conversations, CX Intelligence helps teams identify what can be fixed earlier, optimize processes, reduce avoidable costs, and mitigate retention risk — turning hidden exposure into measurable opportunities.

Ready To Pressure-Test These Numbers?

If you'd like to walk through your assumptions and see how this would apply to your environment, schedule a 30-minute strategy session. We’ll review your inputs, answer questions, and confirm whether MiaRec is the right fit.