Your Generic Analytics Solution Is Failing You
- You may know how many calls resulted in escalations or low CSAT—but you don’t know why (or how to fix it).
- Pre-built AI models capture broad topics, but they don’t address your industry’s niche KPIs or compliance rules.
- Teams build dozens of manual spreadsheets and ad hoc queries to fill the gaps, wasting valuable time while leaving risks undisclosed.
- Without customized metrics, your unique opportunities remain invisible while competitors gain the edge.
Thankfully, MiaRec's unique solution, Custom Insights, can fix this.
Custom Insights turns your specific, business-critical questions into automated, actionable intelligence:
- Design your own AI tasks: Work with the MiaRec team to specify the data you want extracted from conversations (for example,hyper-personalized guest experiences in hospitality, unacceptable language during sales conversations, incident reporting for in-home care).
- Configure the output you need: Choose which fields, formats, labels, dashboards, and reports you want, so the insight is created in the exact structure your team uses.
- Automate reporting and alerts: Schedule custom reports (daily, weekly, monthly) or trigger alerts when a specific condition is met (e.g., a phrase is used, a sentiment drops, a compliance rule is broken).
- Extend your analytics platform: Blend your custom metrics with your existing Auto QA, CX Intelligence, or Revenue Intelligence data to build a unified view, not a patchwork of tools.
What You Get
- Unlimited capability to draw previously invisible insight from your call recordings and transcripts.
- A Prompt Designer interface allowing you to refine your own prompts and logic over time.
- Singular call-reason detection, precise data capture, and bespoke KPI reporting, not generic topic tagging.
- Advanced data-analysis tools to build dashboards composed of your custom data fields.
- Complete onboarding and support. With us, you simply get access to the product for you to figure out on your own or by watching videos. Instead, we implement together a tailored business intelligence engine for your needs and use cases.
