“Beyond improved QA scores, we’ve seen better agent engagement, shorter resolution times, and an overall increase in guest satisfaction scores. Our training has also become more targeted and effective, thanks to the visibility MiaRec provides.”
“Automated call quality evaluation scorecards will replace hours of manpower currently spent by several team leads performing these call evaluations manually. It would also provide a truer agent performance rating since all calls are rated, not only the ones that are randomly selected.”
"MiaRec has assisted us in identifying key areas for quality growth opportunities, standardizing a grading metric, and most importantly has allowed us to extract insights effortlessly that were not possible before. A high recommended AI solution for any Quality Assurance call center.”
