Our Customers













Customer Success Stories
Advantage Reserve: From 10% To 100% QA Coverage Read the customer case study to learn how Advantage Reserve achieved complete visibility into agent performance, eliminated outsourced QA, improved performance scores by 12%, and saved more than 800 hours annually with MiaRec.
Advantage Reserve: From 10% To 100% QA Coverage
Read the customer case study to learn how Advantage Reserve achieved complete visibility into agent performance, eliminated outsourced QA, improved performance scores by 12%, and saved more than 800 hours annually with MiaRec.
isp.net: From Limited Manual QA To Full Visibility & Proactive Coaching From Blind Spots to Breakthroughs: How isp.net streamlined coaching, improved NPS scores by 42%, eliminated over 52 days of manual work, and gained 900% more visibility into agent performance using MiaRec.
isp.net: From Limited Manual QA To Full Visibility & Proactive Coaching
From Blind Spots to Breakthroughs: How isp.net streamlined coaching, improved NPS scores by 42%, eliminated over 52 days of manual work, and gained 900% more visibility into agent performance using MiaRec.
Reviews & Ratings
“Beyond improved QA scores, we’ve seen better agent engagement, shorter resolution times, and an overall increase in guest satisfaction scores. Our training has also become more targeted and effective, thanks to the visibility MiaRec provides.”


Arianni Bryant
Advantage Reserve
“Automated call quality evaluation scorecards will replace hours of manpower currently spent by several team leads performing these call evaluations manually. It would also provide a truer agent performance rating since all calls are rated, not only the ones that are randomly selected.”


Victoria Johnston
Sym-Tech
"MiaRec has assisted us in identifying key areas for quality growth opportunities, standardizing a grading metric, and most importantly has allowed us to extract insights effortlessly that were not possible before. A high recommended AI solution for any Quality Assurance call center.”


Aldo Guzman
isp.net
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