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By Job Role

For The CTO / CIO

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Improve Remote / WFH Agent Performance

Your agents have the same efficient user experience whether they are working remotely full-time, across multiple small locations, or in one call center.

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Have 100% Visibility, Regardless Of Location

MiaRec acts as a single pane of glass regardless of agent location so your supervisors and managers have 100% visibility into all customer interactions at all times.

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Ensure Compliance & Security, Even Remotely

MiaRec's built-in security and compliance features, as well as seamless user experience, are specifically designed to work in any type of work environment.

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Keyword Trends
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10.MiaRec Speech Analytics—Topic Main Screen
Keyword Trends
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More Than Just Call Recording

Transform Your Customer Experiences

Are you struggling to keep us with rapidly changing IT environment? Is your organization also shifting remote or into a hybrid / Work-From-Home model resulting in significant changes in IT strategy for you?

MiaRec's Workforce Engagement Suite, including call recording, quality management, and voice analytics, helps you drive your Digital Transformation initiatives forward by radically improving your customers' experiences with your organization. Because of MiaRec's fast implementation times and easy onboarding, you can quickly realize your return-on-investment. Finally, it provides you and your business units with actionable customer insights and data extracted directly from customer interactions.

Instant Insights

Turn every customer interaction into a source of valuable insights using machine learning.

Instant Insights

Identify Topics & Trends

MiaRec allows you to mine every conversation for trends and topics, alerting you for potential issues or opportunities.

Identify Topics & Trends

Live Monitoring

Improve service quality by live monitoring ongoing calls and providing instant guidance.
Live Monitoring

Real-time Dashboard

Get an at-a-glance view of calls-per-day, call duration, active calls, and more.

Real-time Dashboard

Agent Evaluation

Automatically evaluate agents' performance in 100% of the calls based on predefined rules.
Agent Evaluation

Agent Scoring

Score agent performance using our easy-to-use, customizable scorecards.
Agent Scoring

Screen Capture

Automatically capture your agents' screens during call recording.
Screen Capture

Advanced Audio Player

Instantly see any periods of over talking, pauses, or raised voices with MiaRec's audio player.
Advanced Audio Player
“ MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul
Paul McGurn
Telecomunications Architect, LogMeIn

Ready To Get Started?

Are you ready to see how MiaRec could transform your contact center to be more efficient and provide better customer service?

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