Are You Seeing Only Part of the Picture?
You try your best to track CX scores, survey responses, and QA results—but they never tell the whole story.
- Post-call surveys have low response rates.
- Manual reviews are time-consuming and inconsistent.
- QA gives you numbers, not context.
You know customers are unhappy, but not why.
You are forced to make changes based on hunches instead of clarity—guessing at root causes that remain hidden across disconnected data sources. It’s exhausting trying to lead improvement when you can’t see the full customer experience.
Say Goodbye to Post-Call Surveys & Hello To Reliable AI CX Metrics
Leveraging advanced AI, MiaRec Customer Experience (CX) Intelligence calculates and tracks key metrics like CSAT, NPS, NES, churn risk, and much more.
Unlike alternative solutions with limited metric coverage, MiaRec Customer Experience (CX) Intelligence provides you with a comprehensive suite of CX KPIs within a single platform. This will enable you to uncover trends, drive improvements, and stay ahead of the competition.
Go Beyond the Scores — Understand the Why With AI Insights
CX metrics tell you what’s happening; MiaRec’s AI-driven insights reveal why. Through advanced AI-powered conversation analysis, you see the real reasons behind customer sentiment, from call intent and outcomes to service cancellation drivers and customer requests.
These insights help you act quickly to resolve what causes frustration, strengthen what drives satisfaction, and continuously improve the customer journey.
Instead of guessing at root causes, you will know exactly where to focus, turning every conversation into an opportunity to enhance experience and loyalty.
Powerful Holistic CX Metrics & Insights Without the Heavy Lifting
Managing customer experience usually means months of setup, data modeling, or hiring analysts MiaRec’s Customer Experience Intelligence is different. Within a few days, you are set up for success. MiaRec CX Intelligence gives you a complete set of proven CX metrics and insights—ready to use and powered by AI. It continuously analyzes your customer conversations to surface what matters most automatically.
And while our team helps fine-tune the setup to fit your specific goals or terminology, these are light adjustments—not complex custom projects. The result: reliable, personalized CX visibility without the effort or expense of traditional customization.
You’re Not Alone. We’re With You Every Step of the Way
If you’ve struggled with complex or disappointing CX tools before, you’re not alone.
MiaRec’s Customer Experience Intelligence is built to be powerful, flexible, and ready to deliver value right away. You’ll get everything you need to start uncovering meaningful insights from day one. But we also help you fine-tune it to your specific goals.
We’ve done this many times, and we’ll make sure it works perfectly for your unique operation. Reliable insights. Real partnership. No overwhelm.
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