1. AI Conversation Intelligence Reality Check Toolkit
We recommend starting by downloading this concise, practical guide that breaks down the most common myths holding contact center teams back from AI—and explains what’s true instead.
You’ll learn:
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Why these myths persist,
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Why they are often reasonable assumptions, and
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How to think about AI differently without becoming a technical expert
This guide is designed to change how you evaluate AI so you can move forward with confidence and clarity.
2. Watch Expert Briefing: AI Reality Check
An on-demand expert conversation featuring a former contact center manager (now a MiaRec sales director) and a CMP Research analyst.
Together, they walk through the same myths covered in the guide—but from an expert, real-world perspective.
This is ideal for:
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leaders who prefer listening over reading,
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validating your thinking with stakeholders, and
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reinforcing that these challenges are industry-wide, not unique to your organization.
3. Read The Article
Next, read the article that tackles one of the most common blockers head-on: the assumption that AI requires near-perfect transcription accuracy to be useful.
This explainer clarifies:
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Where “garbage in, garbage out” applies,
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Where it doesn’t, and
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How modern AI actually produces reliable insights at scale.
It’s especially useful as a shareable resource when accuracy becomes the sticking point in internal discussions.
4. Executive Briefing Slide
A single slide designed to help you explain the core myths—and why they’re holding the organization back—in a way executives can absorb quickly.
Use this when:
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You need to frame the conversation at a high level,
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Time is limited, or
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You want to reset the discussion without going deep into technical detail.
5. Bust These Myths In Your Organization
Make it easier to move others forward. Access and use this small set of ready-to-use internal email templates you can adapt and send to executives, IT and security, QA leaders, or other stakeholders.
Each template is designed to:
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Acknowledge concerns empathetically,
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Reframe the myth in plain language, and
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Keep the conversation moving instead of getting stuck.
These exist so you don’t have to start from a blank page—or carry the entire burden of explanation yourself.
