Call recording solution for healthcare
MiaRec provides secure, reliable, features-rich call recording and quality management solutions for healthcare providers and insurers.
At MiaRec, we understand that today’s health-care organizations must deliver exceptional-quality service to patients and members, while meeting increasingly stringent regulatory requirements and CMS quality standards.
MiaRec software solutions are designed to address the specific needs of the health-care industry, including HIPAA and MIPAA compliance, and protection of patient health information.
MiaRec securely records and archives all customer interactions, to ensure compliance and risk mitigation, and improve patient care and business processes in your organization. Call-recording files can be easily searched, retrieved, and shared securely with attorneys and other authorized parties.
Benefits of MiaRec call recording for your health-care organization:
Improve patient/member care. Call recording allows healthcare providers constantly monitor service quality and take actions for quality improvement.
Prevent lawsuits. MiaRec helps limit liability by documenting interactions with patients and insurers. MiaRec call recording software simplifies incident investigations, eliminating disputes over who said what.
Train staff. The MiaRec call recording system is a powerful training tool, allowing managers to coach employees, using real-life examples and providing immediate feedback.
Increase security. MiaRec can help prevent unauthorized disclosures of confidential information. In case of a verbal security breach, the MiaRec call recording system can help identify the source of the breach.
Meet HIPAA requirements. MiaRec helps health-care organizations meet their regulatory requirements by protecting the security of patient information.
Role-based security. Access to call recordings is restricted to authorized users.
Encryption. Secure Socket Layer (SSL) encryption protects network communication during recording and playback.
File Watermarking. MiaRec offers a powerful application to validate the authenticity of any .mp3 file, ensuring that call recordings remain intact and unaltered.
Audit Trail Log. MiaRec’s activity tracking system enables full audit logs to determine who has accessed recordings.
Configurable retention policy. Define archiving rules based on your business and compliance needs, and store various types of calls for specific lengths of time.
Contact a MiaRec representative today to find out how MiaRec can help your organization.