Call recording solution for business
Call recording has long been an essential tool in the contact-center industry, and it’s now being used in many other business environments. Companies are using call recording for a variety of business needs, including legal protection, order verification, dispute resolution, and customer-service enhancement. Firms can also use call recording to train and supervise new employees and generate sales leads.
The MiaRec Business solution is designed to address the growing need for call recording in the small-medium business market. MiaRec helps small and growing businesses enhance customer service, comply with legal requirements, and increase security. MiaRec delivers an affordably priced, enterprise-level call-recording solution to small-and-medium-sized businesses.
MiaRec provides robust, enterprise-class call-recording functionality, including an intuitive, Web-based user interface. It enables powerful search, filtering, and grouping, by date, time, phone number, and many other parameters. A permissions-based user interface ensures high security; recordings are completely secure from unauthorized access.
- Secure and easy-to-use Web-based interface and administration
- Intuitive call search and playback
- Multiple recording options: 100%, selective, on-demand call recording
- Fine-grained privileged access
- Pause/resume call recording option and encryption support for PCI-DSS, HIPAA compliance
- Live Monitoring for real-time call monitoring
- Extensive Reporting
- Real-time dashboard
Find out how MiaRec Call Recording solutions can benefit your company. Contact us today for more information.