- Legacy documentation
- Passive call recording setup
- Manual installation (deprecated) on Linux
- Manual update on Linux (deprecated)
- Cisco TAPI integration
Cisco Catalyst 2960 Series Switches
This guide contains instructions for configuration of SPAN session (Port Mirroring) on Cisco Catalyst 2960 Series Switches.
Step 1. Connect all your devices like shown on following network diagram.
Recording calls on IP phones with local PBX
All IP Phones, for which a call recording is necessary, should be connected to Cisco Catalyst 2960 Series switch.
MiaRec also should be connected to Cisco Catalyst 2960 Series switch.
Recording calls on IP phones with hosted PBX
All IP Phones, for which a call recording is necessary, should be connected to Cisco Catalyst 2960 Series switch.
MiaRec also should be connected to Cisco Catalyst 2960 Series switch.
Step 2. Configure Port Mirroring function on the switch.
Lets assume MiaRec Server is connected to port 3. On the network diagram it is shown in a red color (Analysis port).
And port 5 is used for connecting to IP-PBX (if you have one) or uplink to WAN/Internet (if you do not have IP-PBX). On the network diagram it is shown in green color (Monitored port).
In this case you need to execute following command on the switch:
1. Enter configuration mode:
C2960# configure terminal
2. Create monitoring session and configure interface Fast Ethernet 0/5 as source port for that session:
C2960(config)# monitor session 1 source interface fastethernet 0/5
3. Configure interface Fast Ethernet 0/3 as destination port for session 1.
C2960(config)# monitor session 1 destination interface fastethernet 0/3
4. Check, if everything is configured correctly:
C2960# show monitor session 1 Session 1 --------- Source Ports: RX Only: None TX Only: None Both: Fa0/5 Destination Ports: Fa0/3
Now a configuration is completed and you should be able to record calls with MiaRec Business.
Should you have any questions or issues, please, do not hesitate to contact our support team.
Caution! If you have inter-office calls (between local phones), then every phone's port should be set as a Source Port (Cisco Catalys 2960 switches supports monitoring of multiple ports).
You will need to execute command in point 2 (see above example) multile times for every port:
C2960# configure terminal C2960(config)# monitor session 1 source interface fastethernet 0/6 C2960(config)# monitor session 1 source interface fastethernet 0/7 C2960(config)# monitor session 1 source interface fastethernet 0/8 C2960(config)# monitor session 1 source interface fastethernet 0/9 C2960(config)# monitor session 1 source interface fastethernet 0/10 C2960(config)# monitor session 1 destination interface fastethernet 0/3
That assumes you have 5 IP Phones and they are connected to ports 6, 7, 8, 9 and 10 on the switch and MiaRec server is connected to port 3.
See How to configure Port Mirroring in different call scenarios.
More detailed information about configuration of SPAN can be found on Cisco web-site:
Catalyst Switched Port Analyzer (SPAN) Configuration Example