Cisco Call Recording Solution

MiaRec is a Cisco Solution Partner, providing Call Recording and Workforce Optimization solutions that are tightly integrated and 100 percent interoperable with Cisco's communications systems.

We help organizations worldwide enhance customer service, optimize processes, boost agent performance, minimize risks, and ensure regulatory compliance. Cisco customers and partners can benefit from award-winning interaction-management solutions from MiaRec, including:

• Call Recording
• Live Monitoring
• Agent Evaluation (manual and AI-powered)
• Screen Capture
• Speech Analytics
• Advanced Contact Center Reporting
• Automatic Call Recording Announcement for inbound and outbound call scenarios 

MiaRec’s integration with Cisco business-communications products provides Cisco customers with reliable, advanced, features-reach contact-center solutions, helping customers maximize their ROI in Cisco infrastructure. 

MiaRec’s call recording solution intergrated with Cisco products using advanced Cisco Active call recording method and can easily be implemented in and migrated between CCX, CCE and PCEE and HCS products. This gives Cisco partners and customers the ability to choose the best call recording technology to fully meet their business and technical requirements.

MiaRec’s solutions can be deployed both on-premise and in the cloud and can be scaled seamlessly from small contact centers deployments to large enterprise architectures with multi-tenant telecom environments. MiaRec supports centralized call recording across multiple locations and delivers industry-leading performance. It can record 1000 calls concurrently on a single server, and multiple servers can be deployed for greater capacity.

Find out how MiaRec solutions can benefit your company. Contact us today for more information.

• MiaRec Cisco Compatibility Datasheet

Supported systems:

• Cisco Unified Communications Manager (CallManager)
• Cisco Hosted Collaboration Solution (HCS)
• Cisco CUBE SIPREC

Top Features:

• Centralized Web-based access and Administration
  Authorized users can quickly and easily access call data via MiaRec web-based user interface across any number of locations.
• Enhanced search capabilities
  Call recordings can be searched and filtered based on many call parameters, like agent's name, extension, customer's phone number, date/time etc.
• Multiple recording modes
  Automatic 100% call recording, selective and on-demand call recording options.
• Advanced security
  Multi-level access control and encryption support ensure the compliance with security and business rules of any organization.

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