Voice Analytics
MiaRec Voice Analytics propels your customer service to new heights. It allows one to search for keywords and phrases in call recordings, providing more insights into customer interactions and helping uncover new opportunities for improving customer service. With MiaRec Voice Analytics, you will be able to transform voice data into a critical business asset and identify trends and root causes of customer experiences.
At MiaRec, we look at the recorded call differently
Your customer service operation needs constant oversight to maintain the high level of quality your company insists on. But as you grow your expanding client base, your company needs more eyes and ears to manage an increase in call traffic. MiaRec analytics supplies you with a diverse set of customizable tools for managing and fine-tuning your customer experience.
Automatic Keyword Spotting unlocks business intel
Keyword spotting allows you to design a company-specific vocabulary to analyze your recorded customer interactions using a precise speech-to-text engine.
MiaRec Analytics is like an around-the-clock consultant
MiaRec automatically detects keywords and signs them to topics that spotlight read of concern that you choose. lear what's really happening in your call center with sales, support, customer service, and more.
Customize MiaRec to target key performance indicators (KPI) you value
Stop polling your customers and mine the conversations you're already having with them every day. The applications are endless, for example:
Target customer churn by having MiaRec automatically spot phrases like "I'm unhappy", "I'd like to cancel", "I want to return", and "I'm dissatisfied", etc.
Reveal customer sentiment by targeting phrases like "that's great", "awesome", "thank you", "I'm frustrated", "it makes me angry", and some words we can't print here.
Learn more:
Find out how MiaRec solutions can benefit your company. Contact us today for more information.
Also check out our latest blog post on Voice Analytics: 5 Critical Pieces of Data Hiding in Your Call Recordings