Switches With port mirroring
Please note: this is legacy documentation. Please check out https://docs.miarec.com/all/ for the most up-to-date documentation and user guides.
It may be a number of reasons why MiaRec doesn't work as expected.
What symptoms do you have?
- Symptom 1. It doesn't record calls at all. When you make a call, MiaRec shows nothing.
- Symptom 2. MiaRec records call, but you can only hear one side of the conversation.
- Symptom 3. MiaRec records call, but each party is stored in a separate file.
Symptom 1. It doesn't record calls at all. When you make a call, MiaRec shows nothing.
Check if you correctly installed a Switch with port mirroring
In order to record calls, you should connect your IP Phones through a Switch with port mirroring support.
Check if you have any firewall applications on your computer, like ZoneAlarm, etc.
Some firewalls may block VoIP traffic, which is sent from IP phones. They treat such traffic as unwanted. Try to shut down any firewall applications on your computer and check if MiaRec records your calls after that. Below you will find instructions for some well-known firewalls:
Send us details of your network
Describe in detail all network devices you have and how they are connected to each other, which Operating System you are using, and the name of your VoIP service provider. Send an e-mail to firstname.lastname@example.org and we will investigate the problem and send you further instructions.
Symptom 2. MiaRec records call, but you can only hear one side of the conversation.
Symptom 3. MiaRec records call, but each party is stored in separate files.
Collect network log and send it to our support team for investigation of the issue.