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MiaRec is a call recording solution for service providers and enterprises, using AudioCodes Session Border Controllers (SBC). The multi-tenant architecture of MiaRec solution allows service providers to quickly deploy and offer the profitable mission-critical call recording functionality as a part of their service offering.
MiaRec integrates with the AudioCodes SBC using SIPREC interface, allowing to record up to 1,000 concurrent calls per server and providing multiple recording options, i.e. 100% call recording, on-demand and selective call recording modes.
Service Providers using the AudioCodes SBC can benefit from fully functional, reliable and advanced call recording solution at competitive pricing and low total cost of ownership.
The MiaRec multi-tenant call recording solution may be deployed within the Service Provider's network to provide hosted recording services to enterprise customers.
The MiaRec solution integrates with AudioCodes SBC using SIPREC interface. The AudioCodes SBC sends the target SIP and media streams towards the MiaRec recording server using SIPREC protocol. Administrators may use SIP recording profiles to define which sessions to record, based on the originating and terminating session characteristics.
The multi-tenant architecture of MiaRec allows to host multiple customers on a single platform. This significantly reduces per-customer costs in comparison to multi-instance architecture (a dedicated VM per each customer).
The end users may access call recording using web interface. Customer's data is securily isolated from each other.
The cost to deploy a premise-based recording system can be high, involving a large capital investment, and is typically out of reach for many small enterprises. The software is managed by Service Provider and provided using Software-as-a-Service (SaaS) model.
No upfront investments
Customers pay monthly fee
No hardware/software to manage on customer side
Seamless support of distributed multi-site environments and remote workers
A hosted call recording service can be a high revenue generating opportunity for the service providers, enabling the service providers to offer a valuable service to attract and retain high-value customers.
The MiaRec call recording solution could be deployed within enterprise network. There are a few reasons to choose on-premise deployment model:
Regulatory requirements. Due to internal security policies, governmental or regulatory compliance standards, some customers choose or must store the recorded data within a local network only. They cannot use a hosted call recording service for compliance reasons. On-premise deployment is the only option for such customers.
Service provider is not offering a call recordings service yet. The enterprises may use AudioCodes SBCs for connecting to the SIP Trunk or Hosted PBX services of the service provider that do not support call recording services at the moment. In this case, the enterprises may deploy the recording system by themselves within local network.
The MiaRec recording solution integrates with AudioCodes SBC using SIPREC interface. Such configuration allows to capture all SIP-based communications passing through the SBC.
The following network diagrams describe multiple use cases.
The Enterprises may use the existing on-premise PBX system with SIP Trunk services from Service Providers. The AudioCodes SBC is deployed at the network edge to protect the Enterprise network.
MiaRec software utilizes the SIPREC interface on the AudioCodes SBC to capture call recordings and archive them locally within the Enterprise network.
The Enterprises may subscribe to Hosted PBX services from the Service Provider. The phones are communicating to the Hosted PBX through the AudioCodes SBC.
MiaRec software utilizes the SIPREC interface on the AudioCodes SBC to capture call recordings and archive them locally within the Enterprise network.
The service providers using AudioCodes SBC may choose to stream recording data back to enterprise network to comply with regulatory or internal requirements.
The recording server could be managed by Service Provider's engineers as part of a service bundle, but physically the server and data is located within the enterprise network.
It should be noted, that the configuration displayed in that latest diagram requires additional bandwidth reservation for SIPREC traffic. Normally, the call session consumes in and out bandwidth for RTP streams (one is sent by phone towards Service Provider's SBC and another is sent back towards to enterprise network). When call recording service is activated, the SBC has to send additionally the forked RTP streams back to the enterprise site (two RTP streams per each recorded session). The actual bandwidth usage depends on a number of concurrently recorded sessions and the codec negotiated by parties. For example, 10 concurrently recorded sessions in G.729 codec would require approximately 520 kbps bandwidth. The same amount of concurrent sessions in G.711 codec would require 1.6 Mbps bandwidth.
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