Investment Protection Program for Cisco MediaSense Customers
Please note: this article is out of date. Please check out https://docs.miarec.com/all/ for the most up-to-date documentation and user guides.
Benefit from a special offer from MiaRec, providing a 20% discount on the MiaRec software licenses and a guaranteed smooth and secure data migration from Cisco MediaSense to MiaRec*.
On April 5th, 2017 Cisco announced End-Of-Life (EOL) for Cisco MediaSense call recording solution (EOL date is October 4, 2017).
Cisco will stop supporting MediaSense on October 31, 2020. Approaching the last day of support, it is a good time to look for alternatives and chose the best call recording and WFO solution for your contact center.
To help MediaSense customers protect their initial investment, MiaRec is announcing a special offer for Cisco MediaSense customers affected by the End-Of-Life event. The offer will allow to easily and cost-effectively migrate from Cisco Media Sense to the MiaRec solutions.
MiaRec provides a full set of Cisco MediaSense features along with the additional functionality included into the MiaRec call recording licenses fee at no additional cost, such as:
Role-based Access Control - Customize roles and define user rights, such as playback, live monitoring, administration, and resources access.
LDAP Integration – Active Directory synchronization for easy user management and single-sign on experience.
File Watermarking - MiaRec offers a powerful application to validate the authenticity of any audio file, ensuring that call recordings remain intact and unaltered.
Audit Log - MiaRec’s activity tracking system enables full audit logs to determine who has accessed recordings.
Configurable Retention Policies - Define archiving rules based on your business and compliance needs, and store various types of calls for specific lengths of time.
Extensive and Flexible Reporting - Generate statistics for calls, days, groups, users, and more with MiaRec’s comprehensive reporting features.
Calls Notes - Create notes for calls and search easily for notes at a later date.
Calls Categories - Tag calls with categories for easy searching.
Call Flow Reconstruction - View multiple related call segments at one place. MiaRec groups all transferred calls and consultative calls made by agents to supervisors into a single interaction.
Compliance functionality includes ( PCI, HIPAA, state call recording laws etc.)**:
File Encryption - Secure Socket Layer (SSL) encryption protects network communication during recording and playback.
Pause-Resume Functionality - Call recording can be stopped/resumed when a customer is providing a sensitive data, such as cardholder details.
Call Recording Announcement – MiaRec automatically plays a call recording announcement at the beginning of the outgoing call to notify the other party, that the call may be recorded.
Advanced performance management and quality control functionality for contact centers**:
We guarantee a quick and smooth transition from Cisco MediaSense system. Installation of the MiaRec software takes less than 30 minutes. All archived recordings will be exported from MediaSense to MiaRec and all data will be protected.
Please, contact a MiaRec Sales Representative to find out how to easily migrate from MediaSense to MiaRec.
*Offer is valid Oct 31, 2019 to Oct 31, 2020 for call recording licenses only. New installations only. Can not be combined with other discounts/promotions.
** Features are licensed separately.