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MiaRec call recording and quality management solutions

MiaRec is a call recording and quality management solution for unified communications. It supports on-premise deployment as well as hosted deployment in multi-tenant environment.

Companies worldwide rely on MiaRec to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. MiaRec is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.

MiaRec solutions portfolio is based on an innovative call recording architecture, offering advanced contact-center functionality such as call recording, live monitoring, reporting, screen capture, quality management and speech analytics.

MiaRec Product Overview
  • MiaRec Product Overview

Top Features:

  • Intuitive web-interface
  • PCI-DSS, HIPAA, MIFID II, GDPR compliance
  • Certified compatibility
  • Saleforce and other CRM systems integration
  • Industry leading scalability and performance
  • Centralized multi-site call recording
  • Cloud and On-Premise
  • Encryption support and advanced security
  • Multi-client architecture for BPO and Telecom providers
  • 100%, selective and on-demand call recording

 

See also:
  • Supported phone systems
  • On-line demo
  • Quote

Free 30-day trial

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