MiaRec call recording and quality management solutions
MiaRec is a call recording and quality management solution for unified communications. It supports on-premise deployment as well as hosted deployment in multi-tenant environment.
Companies worldwide rely on MiaRec to optimize business processes, resolve customer disputes, comply with regulatory requirements, and increase productivity. MiaRec is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.
MiaRec solutions portfolio is based on an innovative call recording architecture, offering advanced contact-center functionality such as call recording, live monitoring, reporting, screen capture, quality management and speech analytics.
Top Features:
- Intuitive web-interface
- PCI-DSS, HIPAA, MIFID II, GDPR compliance
- Certified compatibility
- Saleforce and other CRM systems integration
- Industry leading scalability and performance
- Centralized multi-site call recording
- Cloud and On-Premise
- Encryption support and advanced security
- Multi-client architecture for BPO and Telecom providers
- 100%, selective and on-demand call recording
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