MiaRec call recording and quality management solutions
MiaRec provides Call Recording and Voice Analytics solutions for unified communications. We offer both on-premise and cloud deployment options.
Companies worldwide rely on MiaRec to optimize business processes, resolve customer disputes, comply with regulatory requirements, and improve customer experience. MiaRec is ideal for managing contact-center environments and recording general business conversations for compliance, legal protection, and quality management.
MiaRec solutions portfolio is based on an innovative call recording architecture, offering advanced contact-center functionality such as call recording, live monitoring, advanced reporting, screen capture, quality management and voice analytics.
Top Features:
- Intuitive web-interface
- PCI-DSS, HIPAA, MIFID II, GDPR compliance
- Certified compatibility
- Saleforce and other CRM systems integration
- Industry leading scalability and performance
- Centralized multi-site call recording
- Cloud and On-Premise
- Encryption support and advanced security
- Multi-client architecture for BPO and Telecom providers
- 100%, selective and on-demand call recording
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