INTEGRATION

Turn NetSapiens Voice Services Into a Higher-Value AI Offering

MiaRec integrates with the NetSapiens cloud communications platform.

You can now add AI powered post-call analytics, including summaries, sentiment, call reasons, outcomes, and custom business metrics, to the NetSapiens services you already sell - under your own brand.

Get a new recurring revenue stream, by giving your business customers actionable insights from every conversation.

Netsapiens x MiaRec Integration (2)

WHY PARTNERS CHOOSE MIAREC

Create new revenue from AI post-call analytics.

Grow recurring revenue

Add AI-powered post call analytics as a value-added service alongside the Netsapiens voice seats you already sell - giving customers more value while creating a new recurring revenue stream.

Differentiate your offer

Move beyond connectivity, calling features, and basic reporting with AI-powered MiaRec insights, analytics, and automated QA.

Strengthen customer relationships

Expand the value of your communications offering without giving up control of the customer relationship.

WHAT YOUR CUSTOMERS GET

Give business customers more value from every conversation. 

MiaRec evaluates 100% of customer conversations to uncover patterns, risks, and opportunities that small samples can miss. Give your customers a complete view of what is happening across their interactions - and the insights to act on it. 

Post-Call Conversation Analytics

Analyze customer conversations at scale to uncover call reasons, sentiment, trends, outcomes, and business-specific insights. Get survey-free CSAT and NPS.

Post-Call Conversation Analytics

Automated Quality Management (Auto QA)

Evaluate conversations automatically with AI-powered scorecards to improve QA coverage, coaching, and agent performance.

Automated Quality Management (Auto QA)

Revenue Intelligence

Identify buying signals, missed opportunities, objections, and behaviors that influence sales and agent performance.

Revenue Intelligence

Customer Experience (CX) & Retention

Understand what drives customer satisfaction. Identify conversations and signals that indicate churn risk - so early intervention can prevent churn from happening.

Customer Experience (CX) & Retention

BUILT FOR SERVICE PROVIDERS

Your Brand. Your Customer. Powered by MiaRec

Deliver AI-powered Miarec Conversation Intelligence under your own brand while maintaining control of the customer relationship and how the service is packaged.

  • White-label experience - Deliver MiaRec capabilities as part of your own branded offering.

  • Keep the customer relationship - you own the customer relationship while MiaRec powers the intelligence behind the scenes. 

  • Package around customer needs - Configure and position different AI capabilities based on each customer’s priorities and use cases. 

  •  Built for multi-customer environments - Support multiple business customers within a service-provider model. 

See How MiaRec Fits Into Your NetSapiens Offering

Explore how the NetSapiens + MiaRec integration can fit your service model, customer base, and go-to-market strategy.