For efficiency-driven, high performing contact center:
Save 50h/Agent By Automating Your QA With Gen AI
MiaRec Auto QA transforms your quality management processes by automatically categorizing and scoring 100% of your relevant calls based on fully customizable scorecards using Generative AI. On average, you can expect to save about 50 hours per agent per month.
- Automated QA
- Support for Manual QA
- Call Categorization
For customer-obsessed contact centers:
Track CX Metrics & Boost Customer Happiness
You shouldn’t have to rely on inefficient surveys no one wants to take to understand customer satisfaction. With MaiRec's AI-powered Voice of the Customer (VOC) solution, you get automated insights into key CX KPIs like CSAT, NPS, and NES —so you can focus on what really matters: keeping customers happy and loyal.
Know precisely why customers call, how they feel, and where to take action. Spot trends, detect pain points, and make informed decisions—all without the hassle of manual reporting.
- CX KPIs such as CSAT, NPS, NES
- Sentiment Analysis
- Topical Analysis
For teams looking to drive change:
Transform Your Contact Center From A Cost Center Into A Revenue Center
Take your contact center to the next level by drastically boosting efficiency, significantly improving customer service, and actively contributing to your organization's bottom line.
MiaRec CX and Business Intelligence provides you with all the CX intelligence and custom metrics you need. Dig deep into the root causes of issues, proactively identify opportunities for improvements, and even get AI recommendations, including the expected ROI of implementing those changes.
Includes all features above, plus:
- Sales and Revenue Insights
- Churn Risk Analytics
- Custom AI Insights (e.g., Key Facts, Custom Prompts)
- Prompt Designer
- Advanced Reporting
- Alerts
