Turn Every Customer Conversation Into Tangible Business Impact

 MiaRec gives you complete visibility into customer conversations, so you can improve service quality, strengthen CX, and drive revenue growth. 

Trusted by hundreds of organizations around the world.

The MiaRec Platform: The Intelligence Layer Behind Every Insight

The MiaRec Platform uses advanced AI to analyze 100% of conversations across all channels — delivering the visibility, automation, and reporting that power CX and Revenue Intelligence.

Customer Experience (CX) Intelligence

Turn every conversation into actionable insights that reveal what customers truly experience and why to increase service and customer satisfaction.

Customer Experience (CX) Intelligence

Revenue
Intelligence

Analyze customer interactions to uncover sales performance drivers and lost opportunities, improving pipeline outcomes and execution consistency.

Revenue
Intelligence

MiaRec Platform

MiaRec is an advanced AI-powered conversation intelligence platform that delivers complete visibility into customer interactions across all channels. It unifies automated quality evaluation (Auto QA), insights, and reporting to power both CX and revenue performance intelligence. By analyzing every conversation with advanced AI, MiaRec turns interaction data into meaningful outcomes that teams can act on. 

MiaRec Platform Capabilities

Auto QA

Automatically evaluates 100% of conversations against fully customizable scorecards to measure agent performance, compliance, and process adherence at scale. 
Auto QA

Call Reason

Automatically identifies why the customer or prospect reached out by detecting the main topic and intent across each conversation.
Call Reason

Call Outcome

Automatically tags how the call ended (e.g.,  escalated, booked, etc.) based on what actually happened in the conversation. 
Call Outcome

Dashboards & Reporting

 Gives teams real-time visibility into QA, CX, and revenue performance with configurable dashboards and trend reporting. 
Dashboards & Reporting

AI Call Summary

Instantly generates a concise, structured recap of each call — what was discussed, key details, and next steps — so teams don’t have to listen back.
AI Call Summary

AI Playground

A secure environment where you can safely test and refine fully customized AI prompts on your own data without affecting live workflows or results.
AI Playground
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Optional Add-Ons

Ask AI

Automatically converts your contact center data into instant insights — letting you type natural-language questions to surface trends, root causes, and recommendations in minutes (no data analyst needed).

  • Natural-Language Querying
  • Instant Root Cause Analysis
  • Drill-Down Insights
  • Actionable Recommendations

Custom Insights

Allows you to automatically convert all your contact-center conversations into specific-to-you business-specific KPIs and reports — letting you track, report, and act on the signals that matter most for your business.

  • Completely flexible prompts
  • Custom AI tasks & KPI tracking
  • Automated custom reporting & alerts
  • Tailored dashboards & metric visualization

Auto Redaction

Automatically removes sensitive data (like card numbers, SSNs, and emails) from transcripts and recordings — so teams can analyze conversations safely without exposing PII/PCI/PHI.

  • Real-Time & Post-Call Redaction
  • PII/PCI/PHI Pattern Detection
  • Preserves Analytics Context
  • Audit Friendly Controls

Screen Recording

Captures the agent’s screen alongside the call — giving you full, time-synced visibility into workflows, tools, and bottlenecks that drive customer outcomes.

  • Time-Synced With Audio/Transcripts
  • App/Window Privacy Controls
  • Faster Root-Cause Analysis
  • Shareable Coaching Snippets

MiaRec integrates with many of the top CCaaS Providers, for example:

One Unified Platform. Two Outcome Lenses. Unlimited Insight.

MiaRec starts with automated conversation analysis that delivers full visibility into performance. From there, organizations apply CX or Revenue Intelligence to drive focused business outcomes — with Ask AI providing instant, conversational access to insights.

Automate QA And Elevate Agent Performance

Whether you are aiming to improve customer experience or sales outcomes, it all starts with your agents. MiaRec's platform offers you advanced Auto QA capabilities that evaluate 100% of conversations using advanced AI and fully customizable scorecards.

Gain complete visibility into agent performance, reduce evaluation time, increase coaching precision, and ensure compliance at scale. 

Key Capabilities

  • Automated QA
  • Call Categorization
  • Custom Scorecards
  • Auto QA is included in CX and Revenue Intelligence
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score_card_sentiment_score_background

Understand Customer Experience 

MiaRec CX Intelligence analyzes every conversation to reveal what customers are experiencing and why — without relying solely on post-call surveys.

Track sentiment (using CSAT), detect friction, and identify churn risk early so you can take action before customer satisfaction declines.

Key Capabilities

  • CSAT, NPS & NES Insights
  • Churn Risk Detection
  • Call Reasons & Service Drivers
  • Customer Sentiment Analysis
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MiaRec Solution Pages Step 1 Measure & Analyse-2

Turn Conversations Into Revenue Performance Insight

MiaRec Revenue Intelligence uncovers buying signals, objection patterns, and deal drivers hidden inside your conversations.

Identify why deals are won or lost, improve sales consistency, and strengthen forecasting accuracy with objective, conversation-based insight.

Key Capabilities

  • Buying Signals
  • Sales Lost Reasons
  • Lead & Deal Insights
  • Revenue Trend Analysis
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MiaRec Solution Pages Step 5 Revenue Impact

Ask Your Data Anything

MiaRec Ask AI gives every team instant access to conversation intelligence through natural-language queries.

Surface trends, root causes, and performance drivers in seconds — without waiting for analysts or building custom reports.

Key Capabilities

  • Natural Language Queries
  • Instant Root Cause Analysis
  • Drill-Down Insights
  • AI-Powered Recommendations
Learn More About Ask AIBook A Demo
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Reviews & Ratings

Check Out Our Gartner Peer Reviews »
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