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Table of Content
MiaRec v.3 (old) documentation
FAQ
Is this software or hardware?
Save audio files on a network drive
Supported operating systems
Supported VoIP protocols
What equipment do I need?
Installation
Installation checklist
Activate HASP dongle
Configuring users
History of changes
SaveCDRsForIgnoredCalls
Upgrade from v3 to v5+
Location for audio files
Backup/restore calls
Backup calls
Restore calls from backup
Live monitoring
MiaRec.ini configuration file
Advanced recording rules
Post-recording filters
Syntax of recording filter condition
E-mail notification
Troubleshooting
Most frequent issues
I hear only one side when I playback a call
It doesn't work as expected
I forgot password for web access
Partial record (license limit)
Update drivers for Network Interface Card (NIC)
Windows Event Log - monitoring status of MiaRec
Collecting network log
802.1p support on Network Interface Card (NIC)
SOAP API
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MiaRec v.3 (old) documentation
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Installation
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Installation checklist
This article contains a checklist for MiaRec installation process.
Install MiaRec on compatible server
Download MiaRec
Recommended server for MiaRec
Configure port mirroring on the switch
What is port mirroring?
A list of switches with port mirroring function
How to configure port mirroring
Configure firewall on the server
How to configure firewall
Activate HASP USB dongle
How to activate HASP USB dongle
Configure recording filters (optional)
MiaRec.ini configuration files
Recording filters
Configure e-mail notification (optional)
E-mail notification
Create users for web access (optional)
Create users for web access
Install Live Player on supervisor's computer (optional)
Download Live Player
Live Monitoring
‹ Installation
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Activate HASP dongle ›
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