MiaRec Conversation Analytics Essentials

Know what happened in every customer conversation

• Transcripts. Every call written out. A manager reads a call in a minute instead of listening for thirty.

• Summaries. A few sentences per call: what the customer wanted, what the agent offered, how it ended, and what needs follow-up. A morning's calls can be read over coffee.

• Sentiment. Whether the customer ended up happy, neutral or frustrated, based on what was said. Unhappy calls come to the surface without anyone listening.

Good for: a first step, and for the manager who simply wants to know what's going on.

MiaRec Conversation Analytics Professional

Understand why customers call and how they feel

Everything in Essentials, plus:

• Call reason. Why each customer called. After a week, the top reasons are obvious, and so are the ones that shouldn't exist.

• Call outcome. How each call ended, resolved or still open. It shows where customers get stuck.

• Customer experience scores without surveys. Satisfaction, loyalty (NPS) and effort, read from the conversation itself. A score for every call, not just from the few customers who answer a survey.

• Custom reports. The customer builds the reports they want from everything above.

• Team-level access. Each manager sees their own team or location.
  

Good for: the leader who needs to know what customers want and how they feel across several locations or teams.

MiaRec Conversation Analytics Enterprise

Intelligence built around your business

Everything in Professional, plus:

• Up to 50 topics. A list of the things this business cares about, such as a product, a competitor or a type of complaint. MiaRec tracks each one by meaning, not by keywords, so it catches how people really talk.
• Up to 10 Custom Insights. Specific facts pulled from every call into fields the customer can report on, such as a policy number or whether a payment plan was offered. Conversations become data they can analyze.
• Dashboards. The picture by team or location, with a click from any number to the calls behind it.
• Scheduled reports. Reports the customer sets up to land in leaders' inboxes on a schedule, such as every day at 5 p.m. Nobody has to log in.
• Send data anywhere. Through Zapier, Make, n8n, or MiaRec's API, so call insights can feed the tools the customer already uses.
• A longer memory and a named team. Calls kept for up to three years, a dedicated customer success manager, onboarding sessions, and quarterly reviews. 

Good for: leaders who want the daily picture delivered to them, and a setup shaped to how their business actually runs.