Careers

MiaRec, Inc. is a fast-growing global vendor of call recording and quality monitoring software. We have a wide range of customers from SMB to the large multi-site contact center and telecom providers. MiaRec software solutions have been deployed in more than 1,000 + installations in 50+ countries worldwide.

We are proud of the work that we do, and wouldn't be successful without our passionate team of dedicated people. If you have the desire to be a part of a creative and innovative group of professionals in a fun and rewarding environment, then we invite you to check out our current opening.

What we offer:

MiaRec offers an excellent compensation package that includes:

• Competitive Salary
• Commission Plan (sales positions only)
• Bonus Plan
• Health, Dental, Vision Benefits
• 401 (k) Match
• Generous Paid Vacation Time Off and Sick Leave
• Excellent Growth Opportunity With a Dynamic Global Organization

If you think you are the perfect candidate to join our team, please email your resume to a.clayton@miarec.com

 Must be authorized to work in the US on a full-time basis for any employer

MiaRec is an Equal Opportunity Employer

Sales Engineer  

We are looking for an experienced Sales Engineer to join our Sales department. You will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate. Using technical creativity and business acumen, you will illustrate the value that MiaRec’s platform can provide. You must be able to engage and articulate product positioning to both business and technical users in competitive scenarios. You will also rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process

Responsibilities include but not limited to: 

• Attend sales calls and assist with sales efforts 
• Conduct technical interviews with customers to clearly define needs
• Support our customers through the sales cycle along with our Sales teams and ensure their continued satisfaction with our platform
• Develop long-term relationships with clients, through managing and interpreting their requirements and providing technical product information 
• Provide sales tools and training for the sales force on conducting effective presentations and demonstrations on MiaRec products to prospects and potential customers 
• Review quotes, RFP’s, plans and other customer documents to develop and prepare a valid response or proposal
• Provide pre-sales technical assistance and product education both in-person and using webinar tools
• Work on after-sales support services and provide technical back up as required
• Meet regular sales targets and coordinate sales projects
• Liaise with other members of the sales team and other technical experts
• Propose technical and creative business solutions in support of sales and marketing activities
• Maintain a working knowledge of the industry and competitors to act as a valuable resource to the customer and sales team

Communications and Presentations:

• Must be a compelling, passionate and confident public speaker with communication skills of the highest caliber
• Deliver product and technical presentations both onsite and remote
• Support company’s marketing efforts at conferences and trade shows
• Deliver comprehensive and customized product demonstrations focused on functional capabilities in business terms easily understood by the customer

Required Qualifications:

• 3-5 years work experience as a Sales Engineer 
• Extensive technical expertise with telecom,  VOIP, and contact-center industry is a must 
• Understands sales process, strategies, and solutions selling
• Demonstrate the ability to develop, build and maintain strong relationships with a sales team, partners, vendors, and customers
• Ability to analyze complex problems or situations and develop effective solutions
• Exceptional work ethic, time management, and organizational skills
• Ability to create convincing proposals and documentation
• Data Networking, SIP, Cloud Computing certifications
• Substantial experience with networking protocols, standards and hardware
• Technical knowledge of Broadsoft, Metaswitch, VOIP, Cisco, Avaya and advanced contact center products
• Must be located in Bay Area [not a remote position]
• Experience with call recording systems is a big plus

DevOps Engineer 

MiaRec is looking for talented, highly motivated candidates with 3+ years of Linux systems administration experience, scripting and programming knowledge, and experience managing application infrastructures on a large scale. The DevOps team is primarily responsible for ensuring efficient and accurate deployments of systems into test and production environments and managing test resources for the Engineering department.

Responsibilities include but not limited to: 

• Develop a self-healing operational infrastructure for cloud-based and premise-based applications
• Design, build and maintain a secure Windows and Linux based server infrastructure
• Define, implement & automate Continuous deployment, Zero-downtime, Rolling update workflows
• Configure and deploy software developed by MiaRec as well as third-party Open Source Software such as Apache, NGINX, PostgreSQL, Redis, RabbitMQ, Ansible
• Monitor and maintain deployed MiaRec applications in the cloud and on customer premises
• Evaluate advancements in DevOps, new infrastructure and tools; look for ways to bring more effectiveness and efficiency

Required Qualifications:

• Strong Linux system administration skills needed, including best practices regarding installation, configuration, maintenance, and monitoring
• Practical expertise in building high performance, highly scalable distributed systems deployed on the cloud (AWS or others)
• Proficiency writing in Python and Bash
• Expert in scripting using configuration management tooling such as Ansible, Chef, CloudFormation
• Expert in Continuous Integration (CI) tools such as Jenkins
• Experience with Git
• Experience working with PostgreSQL database (installation, configuration, maintenance, and monitoring)
• Experience working with monitoring tools like Zabbix, Datadog, Amazon CloudWatch and similar
• Experience with server virtualization (VMWare and related)
• Ability to troubleshooting network services and protocols such as TCP/IP, DNS, SSH, SMTP, SSL, HTTP, SIP
• Full stack development experience in developing web applications, RESTful APIs, microservices, stateful & stateless applications
• Strong ability to troubleshoot complex issues ranging from system resources to application stack traces. Expected to participate in on-call escalations to troubleshoot customer facing issues
• Willingness to occasionally work scheduled night/weekend(s)

Account Executive 

We are looking for an experienced Sales Account Executive to join our Sales department. As a Sales Account Executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process from the beginning to the end. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships to a high standard.

Responsibilities include but not limited to: 

• Full-cycle sales with responsibility for building and maintaining a pipeline of prospective and current customer deals
• Source new prospects and help scale lead generation processes and efforts
• Develop and maintain strong relationships with a high level of trust with key decision makers
• Work with sales management regarding RFP and RFI responses
• Deliver product demos and work with engineering team to provide insightful technical answers
• Consistently utilize tools such as CRM, task management, and document creation to provide full visibility and collaboration with sales team
• Negotiate pricing and contractual terms to achieve benefits for both customer and company
• Acquire and maintain a working knowledge of the complete capabilities of MiaRec offerings
• Maintain an active pipeline of forecasted opportunities in order to meet quarterly and annual quota objectives
• Support marketing efforts at trade shows, events, and occasional client visits (5-7 events per year)

Required Qualifications:

• 2-3 years proven work experience selling B2B SOFTWARE is a MUST
• Experience with a telecommunication, contact-center and IP telephony industry 
• Technical mindset 
• Must be located in Bay Area [not a remote position]
• Experience with CRM software and a variety of other software business tools, including PowerPoint, Word, and Excel 
• Experience conducting web-based demos using WebEx
• Excellent written and verbal communication, negotiation and interpersonal skills
• Quick learner and able to work in the unstructured environment
• Self-starter with solid organizational and planning skills
• Interest in technology and software is a must 

Technical Writer

This role is responsible for managing and executing all tasks related to the creation of technical publications for all the product lines and solutions offered by the company, from engineering design documents to end-user documents. In addition to management, this role also requires hands-on work for creating documentation from scratch.

In this role, you will work closely with product teams, engineers, customers, and operations team. The position also requires designing and reviewing all the usability aspects of the products created by the company. Highly technical person needed, with impeccable writing and organizational skills.

Responsibilities include but not limited to: 

• Create world-class product documentation, including conceptual and task-based documentation, API documentation, internal training materials, SOP (Standard Operating Procedures), configuration guides, user guides, product release documentation, release notes, reviews, blogging, other work with text and publication
• Build and maintain a resource of aids for users that go beyond traditional documentation, such as online video, demos, and other educational techniques.
• Develop or maintain templates for documents.
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users
• Edit, clarify and proofread documents written by others
• Edit and re-write portions of technical papers, and write original content for existing products and promotional materials such as responses to RFPs.
• Research and understand company product for purpose and functionality
• Collaborates with software developers, researchers, project managers, and client services members to gather documentation requirements for product release notes
• Review citations and source materials to ensure delivery of accurate information
• Perform other related duties as assigned

Required Qualifications:

• High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, or facts
• Proven technical writing and editing skills. Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
• Three years of professional technical writing experience - preferably for enterprise software or telecom products
• Superior command of the English language including rules and usage
• Background in IT and the telecommunication industry. Knowledge of principles of software development, understanding of network protocols and technologies
• Attention to detail in all areas of work
• Strong analytical, planning, organizational, and time management skills
• Experience with a variety of writing styles: technical, creative, and marketing
• Superb interpersonal communication skills, mainly where technical information must be conveyed in a clear and convincing way
• Proficient computer skills, especially Microsoft Office applications and other applications such as frame maker
• Bachelor Degree in English, Technical Writing, Journalism, Communication or Engineering
• Requires both experience and either a degree or knowledge in engineering
• Experience in Web design/computer graphics is a plus

Conditions: 

Full-time position: 40 hours per week.

Marketing Content Specialist

Responsibilities include but not limited to: