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Careers

MiaRec, Inc. is a fast-growing global vendor of call recording and quality monitoring software. We have a wide range of customers from SMB to the large multi-site contact center and telecom providers. MiaRec software solutions have been deployed in more than 1,000 + installations in 50+ countries worldwide.

We are proud of the work that we do, and wouldn't be successful without our passionate team of dedicated people. If you have the desire to be a part of a creative and innovative group of professionals in a fun and rewarding environment, then we invite you to check out our current opening.

What we offer:

MiaRec offers an excellent compensation package that includes:

  • Competitive Salary
  • Commission Plan (sales positions only)
  • Bonus Plan
  • Health Care Benefits
  • 401 (k) Match
  • Paid Leave and Time Off
  • Excellent Growth Opportunity With a Dynamic Global Organization

If you think you are the perfect candidate to join our team, please email your resume to hr@miarec.com

 Must be authorized to work in the US on a full-time basis for any employer

MiaRec is an Equal Opportunity Employer

DevOps Engineer 

MiaRec is looking for talented, highly motivated candidates with 3+ years of Linux systems administration experience, scripting and programming knowledge, and experience managing application infrastructures on a large scale. The DevOps team is primarily responsible for ensuring efficient and accurate deployments of systems into test and production environments and managing test resources for the Engineering department.

Responsibilities include but not limited to: 

  • Develop self-healing operational infrastructure for cloud-based and premise-based applications
  • Design, build and maintain a secure Windows and Linux based server infrastructure
  • Define, implement & automate Continuous deployment, Zero-downtime, Rolling update workflows
  • Configure and deploy software developed by MiaRec as well as third-party Open Source Software such as Apache, NGINX, PostgreSQL, Redis, RabbitMQ, Ansible
  • Monitor and maintain deployed MiaRec applications in cloud and on customer premises
  • Evaluate advancements in DevOps, new infrastructure and tools; look for ways to bring more effectiveness and efficiency

Required Qualifications:

  • Strong Linux system administration skills required, including best practices regarding installation, configuration, maintenance, and monitoring
  • Practical expertise in building high performance, highly scalable distributed systems deployed on the cloud (AWS or others)
  • Proficiency writing in Python and Bash
  • Expert in scripting using configuration management tooling such as Ansible, Chef, CloudFormation
  • Expert in Continuous Integration (CI) tools such as Jenkins
  • Experience with Git
  • Experience working with PostgreSQL database (installation, configuration, maintenance, and monitoring)
  • Experience working with monitoring tools like Zabbix, Datadog, Amazon CloudWatch and similar
  • Experience with server virtualization (VMWare and similar)
  • Ability to troubleshooting network services and protocols such as TCP/IP, DNS, SSH, SMTP, SSL, HTTP, SIP
  • Full stack development experience in developing web applications, RESTful APIs, microservices, stateful & stateless applications
  • Strong ability to troubleshoot complex issues ranging from system resources to application stack traces. Expected to participate in on-call escalations to troubleshoot customer facing issues
  • Willingness to occasionally work scheduled night/weekend(s)

Account Executive

We are looking for an experienced Sales account executive to join our Sales department. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales Account Executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process from beginning to the end. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships to a high standard.

Responsibilities include but not limited to: 

  • Determine customer requirements for full functionality of the MiaRec solution
  • Develop new leads and sales opportunities
  • Manage client projects from start to finish, ensuring successful project completion against deadlines
  • Achieve and consistently exceed daily, weekly, and monthly sales quotas
  • Lead and manage new business presentations as assigned
  • Assist with RFP and RFI responses
  • Provide weekly accurate sales pipeline and forecast reports
  • Handling telephone calls/emails correspondence for new leads
  • Arranging creative sales presentations and meetings
  • Organize and categorize sales lead information into our CRM system
  • Identifying and nurturing new business opportunities within current client portfolio
  • Focus on building a great team environment for a fun and energetic atmosphere
  • Support marketing efforts at international and US trade shows, events, and the occasional client trip (5-7 events per year)
  • Communications and Presentations
  • Must be a compelling, passionate and confident public speaker with communication skills of the highest caliber
  • Deliver comprehensive and customized product demonstrations focused on functional capabilities in business terms easily understood by the customer

Required Qualifications:

  • 2-3 years proven work experience selling Enterprise SOFTWARE is a MUST
  • Experience with a telecommunication, contact-center and IP telephony industry 
  • Tech-savvy 
  • Must be located in Bay Area [not a remote position]
  • Experience with CRM software and a variety of other software business tools, including PowerPoint, Word, and Excel 
  • Experience conducting web-based demos using WebEx
  • Excellent written and verbal communication, negotiation and interpersonal skills
  • Quick learner and able to work in unstructured environment
  • Self-starter with solid organizational and planning skills
  • Interest in technology and software is a must 

Technical Writer

This role is responsible for managing and executing all tasks related to the creation of technical publications for all the product lines and solutions offered by the company, from engineering design documents to end-user documents. In addition to management, this role also requires hands-on work for creating documentation from scratch.

In this role, you will work closely with product teams, engineers, customers, and operations team. The position also requires designing and reviewing all the usability aspects of the products created by the company. Highly technical person needed, with impeccable writing and organizational skills.

Responsibilities include but not limited to: 

  • Create world-class product documentation, including conceptual and task-based documentation, API documentation, internal training materials, SOP (Standard Operating Procedures), configuration guides, user guides, product release documentation, release notes, reviews, blogging, other work with text and publication
  • Build and maintain a resource of aids for users that go beyond traditional documentation, such as online video, demos, and other educational techniques.
  • Develop or maintain templates for documents.
  • Learn complex concepts, and communicate the information in a way that is engaging and understood by users
  • Edit, clarify and proofread documents written by others
  • Edit and re-write portions of technical papers, and write original content for existing products and promotional materials such as responses to RFPs.
  • Research and understand company product for purpose and functionality
  • Collaborates with software developers, researchers, project managers, and client services members to gather documentation requirements for product release notes
  • Review citations and source materials to ensure delivery of accurate information
  • Perform other related duties as assigned

Required Qualifications:

  • High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, or facts
  • Proven technical writing and editing skills. Demonstrated knowledge of commonly used concepts, practices, and procedures within the field of technical writing.
  • Three years of professional technical writing experience - preferably for enterprise software or telecom products
  • Superior command of the English language including rules and usage
  • Background in IT and the telecommunication industry. Knowledge of principles of software development, understanding of network protocols and technologies
  • Attention to detail in all areas of work
  • Strong analytical, planning, organizational, and time management skills
  • Experience with a variety of writing styles: technical, creative, and marketing
  • Superb interpersonal communication skills, mainly where technical information must be conveyed in a clear and convincing way
  • Proficient computer skills, especially Microsoft Office applications and other applications such as frame maker
  • Bachelor Degree in English, Technical Writing, Journalism, Communication or Engineering
  • Requires both experience and either a degree or knowledge in engineering
  • Experience in Web design/computer graphics is a plus

Conditions: 

Full-time position: 40 hours per week.

Marketing Specialist

Responsibilities include but not limited to: 

  • Manage advertising/sales promotions by developing ad copy, writing promotional pieces and designing layouts for a variety of media and social channels 
  • Participate in multi-channel marketing and sales planning, including an analysis of competitive products/services and selling techniques, legislation, budgets, pricing and distribution
  • Write, design and produce materials such as newsletters, brochures, and statement inserts
  • Leverage MiaRec social channels to promote upcoming software releases, updates, new features, events, key initiatives, opportunities for active and prospective customers, etc.
  • Support digital marketing campaigns through the creation (writing, design, and layout) of digital marketing content, like email campaigns and landing pages
  • Support creative media development such as image sourcing, videos, and infographics
  • Support social media outreach through monitoring and content posting on key social media channels, like Facebook, Twitter, and LinkedIn
  • Brainstorm and develop ideas for creative marketing campaigns
  • Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts
  • Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
  • Proofreading, editing, copywriting – blog, event marketing materials, internal documents, including technical
  • Website upkeep and management

Required Qualifications:
  • BA/BS in marketing, communications or equivalent preferred
  • 2-4 years’ experience in a marketing or communications role
  • Working knowledge of branding, marketing, and design fundamentals / best practices
  • Demonstrated knowledge of social media tools and social media business etiquette
  • Thorough understanding of marketing elements, including traditional and digital marketing such as SEO/Social media, etc. and market research methods
  • Solid computer skills, including MS Office, Adobe Creative Suite, email marketing solutions, website content management systems (WordPress, Drupal), basic HTML
  • Video editing
  • Strong writing and verbal communication skills
  • Grammar enthusiast
  • Solid planning and organization skills/attention to detail
  • Can-do + make it happen attitude
  • Excellent independent problem-solving skills