INTEGRATION

Add AI Conversation Intelligence to Your Alianza Offering

MiaRec integrates with the Alianza cloud communications platform so service providers can offer AI-powered CX, QA, revenue, and retention insights to their business customers - no new hardware, no change to the calling experience.

Expand your portfolio with  a differentiated AI service under your brand. 

Untitled design (6)-3

WHY PARTNERS CHOOSE MIAREC

 Turn Customer Conversations into a Revenue Stream.

New recurring revenue

Attach conversation intelligence as a per-seat add-on to existing Alianza voice seats. Sell Auto QA and Conversation Analytics into the contact centers already in your base.

Differentiate your offer

Go beyond basic voice services. Binging CX and revenue insights helps you compete on customer value - not just price.

Strengthen Retention

Give customers more reasons to stay. Embed valuable conversation intelligence into their daily operations, making your service harder to replace.

WHAT YOUR CUSTOMERS GET

Every Conversation Analyzed, not just a 2% Sample. 

MiaRec evaluates 100% of customer conversations to uncover patterns, risks, and opportunities that small samples can miss. Give your customers a complete view of what is happening across their interactions - and the insights to act on it. 

 

Customer Experience (CX)

Track sentiment, customer effort, and friction - with CSAT and NPS scored without surveys.
Customer Experience (CX)

Automated Quality Management (Auto QA)

Identify performance-driving behaviors, coaching opportunities, and track compliance.
Automated Quality Management (Auto QA)

Revenue Intelligence

Surface buying signals, objections, missed opportunities and other factors that influence conversion and revenue. 
Revenue Intelligence

Retention & Churn Risk

Catch repeat issues, frustration, cancellation intent early - so teams can act before a customer leaves.
Retention & Churn Risk

BUILT FOR RESELLERS

Your Brand. Your Customer. Powered by MiaRec Intelligence

Deliver Conversation Intelligence as a part of your own offering while maintaining your brand and customer relationship. 

  • White-label experience

  • Partner-owned customer relationship

  • Multi-tenant architecture

Ready to Bring Conversation Intelligence to Your Alianza Customers?

Explore how MiaRec can become the AI intelligence layer in your Alianza-powered communications offering.