Multi-tenant call recording solutions for Metaswitch platform
MiaRec Service Provide Edition is a multi-tenant call recording solution for service providers, using Metaswitch platform to offer hosted telephony services. MiaRec allows service providers to quickly deploy and offer profitable mission-critical call recording functionality as a part of their service offerings.
MiaRec integrates with Metaswitch, allowing to record up to 1,000 concurrent calls per server and providing multiple recording options, i.e. 100% call recording, on-demand and selective call recording modes. The MiaRec software includes full set of service provider management functions allowing user auto-provisioning and single sign-on for seamless user experience. The MiaRec solutions also include a wide range of advanced features, enabling service providers to offer advanced contact center functionality such as Agent Evaluation, Live Monitoring, Screen Capture and Call Analytics.
Service Providers using Metaswitch platform benefit from fully a functional, reliable and advanced call recording solution at a competitive price point and a low total cost of ownership.
Supported recording methods:
- Active recording (SIPREC) for MetaSwitch v.9.0.10 or higher
- Passive recording (port mirroring) for older versions of Metaswitch
Deployment options
- Hosted call recording with SIPREC interface (active)
- Hosted call recording with port mirroring interface (passive)
- On-premise call recording with port mirroring interface
Hosted SIPREC recording
In a hosted environment MiaRec recording server is located inside Service Provider's datacenter. Customers get access to own call recordings remotely via web-browser. Customer's data is isolated from each other.
How it works
SIPREC interface should be enabled on Metaswitch side. SIPREC is supported in Metaswitch starting from version 9.0.10.
Metaswitch system uses the established SIPREC link to send call details (caller/called phone number, service provider id etc) and audio RTP stream to MiaRec recording server.
Advantages of SIPREC recording interface:
- It is more scalable than port mirroring recording. It support load balancing and high-availability setups with automatic failover.
- It is easier to manage. Administrators can easily enable/disable recording on per-user basis through Metaswitch administration web portal.
- It supports distributed deployment scenarios. The recording server may be located in another network or even another data center.
- It provides more call metadata for each call recording, like Metaswitch System and Business Group names.
Benefits for customers
No administrative burden. Customer doesn’t need to administer and manage call recording system. The software is managed by Service Provider.
No additional equipment is installed on customer side
- Hosted recording service works seamlessly when customer has multiple sites and remote or mobile staff
- Customer pays monthly fee
- No upfront investment
Benefits for Service Provider
- Attract new customers and grow customer base
- Grow revenue from call recording service
- Deploy quickly call recording system with low on-going maintenance and administration
- Integrate easily call recording system with rich set of web service APIs
- Help customers to comply with legal requirements to record calls and store call data
- Provide secure access to the call recording data via intuitive web-based interface
- Manage easily call recording system via a powerful centralized web-based administration interface
- Lower costs with flexible licensing options
- Easily add advanced contact center functionality, such as Live Monitoring, Agent Evaluation, Screen Recording, etc. for cross-selling and additional revenues
Hosted passive recording
In a hosted environment MiaRec recording server is located inside Service Provider's datacenter. Customers get access to own call recordings remotely via web-browser. Customer's data is isolated from each other.
How it works
A network switch with port mirroring support should be deployed between Metaswitch and customers' phones. The network switch will send copy of every VoIP packet to MiaRec server for recording purposes.
Benefits for customers
No administrative burden. Customer doesn’t need to administer and manage call recording system. The software is managed by Service Provider.
No additional equipment is installed on customer side
- Hosted recording service works seamlessly when customer has multiple sites and remote or mobile staff
- Customer pays monthly fee
- No upfront investment
Benefits for Service Provider
- Attract new customers and grow customer base
- Grow revenue from call recording service
- Deploy quickly call recording system with low on-going maintenance and administration
- Integrate easily call recording system with rich set of web service APIs
- Help customers to comply with legal requirements to record calls and store call data
- Provide secure access to call recording data via intuitive web-based interface
- Manage easily call recording system via powerfull centralized web-based administration interface
- Lower costs with flexible licensing options
On-premise recording
Due to security policies, some customers, like governmental, require that recorded calls are stored locally only. They cannot use a hosted call recording service. On-premise deployment is the only option for such customers.
Benefits for customers
Full control of recording system Recording server remains in possession of the customer.
Integration between call recording system and customer's applications like CRM, QA etc
- More cost effective for high volumes (100+ phones)
Benefits for Service Provider
No administration burden A recording server is installed and managed by customer itself
No hardware is installed on SP premises