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MiaRec supports recording calls in the Cisco Hosted Collaboration Solution (HCS) environment. The MiaRec multi-tenant architecture allows to host multiple customers on a single platform and significantly save on hardware and maintenance costs. A single MiaRec instance may collect call recording data from multiple CUCM servers simultaneously (i.e. there is not need to deploy a dedicated recorder server for each CUCM instance).
This article describes a deployment of the MiaRec call recording solution at the service provider premises. For on-premise call recording, please, check Cisco Unified Communications Manager Call Recording.
There are a few ways of recording calls in Cisco HCS environment:
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