Recording Announcement for Cisco
We’ve all heard the announcement: “This call may be recorded for quality and training purposes.” Many companies across different industries realize the benefits of call recording, but there are some legal issues that must be addressed before implementing a recording solution. For example, some states have laws requiring consent from both parties being recorded. To learn more about the consent laws across different states, please check our blog post: Know When to Get Consent Before Call Recording
To help you stay compliant with laws and give you a piece of mind, MiaRec has implemented a unique solution for automatic recording announcement for any call scenario on Cisco platform. Such scenarios include both inbound and outbound calls.
The uniqueness of such solution is that it supports outbound call scenarios, which are normally not routed trough IVR system. With MiaRec solution, the customers will hear a pre-recorded announcement at the beginning of the conversation. Configuration is very flexible and allows to exclude some call scenarios from automatic announcement playback. For example, when agent makes outgoing call to another agent, then announcement could be avoided.
The announcement message is recorded into audio file together with a conversation, which serves as a proof that both parties have been notified about the recording.
Which scenarios are supported
MiaRec may play recording announcement for all possible call scenarios that involve Cisco IP Phone.
Additionally, MiaRec supports custom rules, that allow exclusion of some call scenarios from recording announcement. For example, internal calls between agents usually do not require announcement.
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